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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and management skills in retail operations, with a focus on team development, customer service excellence, and financial analysis. Capable of implementing strategies to enhance store performance while ensuring compliance with company standards.
Highest-signal resume keywords
Team LeadershipCustomer Service ManagementFinancial AnalysisConflict ResolutionStaffing and Hiring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Retail Operations ManagementP&L ManagementSales AchievementProduct PresentationTraining and Development
Soft Skills
Effective CommunicationMentoringConflict ResolutionTeam CollaborationCustomer Engagement
Certifications & Qualifications
Required Certifications
Industry Keywords
Retail ExperienceStore OperationsCustomer ServiceStaffing NeedsSafety Practices
About the role
Key responsibilities & impact- Plan, direct and supervise team members in day-to-day store operations across various departments
- Serve as mentor and coach for all team members
- Implement strategies to improve customer service and drive store sales while meeting customer needs
- Maintain store appearance, product presentation and company standards
- Provide courteous, friendly and efficient service to customers and team members
- Handle staffing, selection and hiring to achieve staffing needs
- Promote succession planning, identify development needs and participate in promotion decisions
- Document and apply disciplinary actions and make discharge recommendations
- Manage department P&L, sales achievement and shrink
- Model exceptional, fast and friendly customer service
- Communicate the Meijer Friendly Initiative in team meetings and conversations
- Ensure team training completion and compliance with required training
- Spend most of the time in the store communicating with customers and team members
- Promote a safe work environment
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or its equivalent required
- 2-3 years of related retail experience
- One year of management experience
- Rotational assignments in other areas of the store such as meat, bakery, produce and deli; customer service and product flow experience helpful
- Demonstrated ability to communicate clear and precise direction to team members
- Demonstrated ability to resolve conflict by addressing root cause issues
- Demonstrated ability to manage multiple tasks
- Demonstrated ability to analyze financial and statistical information and use it to make informed decisions
- Demonstrated ability to teach suggestive selling
- Demonstrated ability to lead an organization that practices working safely at all times
- Demonstrated ability to mentor team members, including SDITs, hourly team members and team leaders
- Successful completion of all required certifications
- Reliable and consistent attendance required
Benefits
Comp & perks- Meijer Rewards
- Weekly pay
- Scheduling flexibility
- Paid parental leave
- Paid education assistance
- Team member discount
- Development programs for advancement and career growth
