Front Office Manager

Meliá Hotels International

. Oversee the day-to-day operations of the Front Office Department, ensuring efficient, professional, and courteous service.

Posted 10/15/2026full-timeLondon • United KingdomJuniorMid-Level💰 £39,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Front Office operations, team leadership, and revenue generation within the hospitality industry, with a strong focus on guest experience and operational efficiency.

Highest-signal resume keywords

Front Office ManagementOPERA Property Management SystemRevenue GenerationTeam LeadershipCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Staff Rota ManagementOperational EfficiencyUpselling TechniquesGuest Interaction MonitoringDuty Management

Soft Skills

Excellent CommunicationInterpersonal SkillsOrganizational SkillsProactive ApproachMotivational Leadership

Tools & Technologies

OPERA PMSOpera Cloud

Industry Keywords

Hospitality IndustryGuest ExperienceRevenue TargetsHotel ManagementCustomer Engagement

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Oversee the day-to-day operations of the Front Office Department, ensuring efficient, professional, and courteous service.
Prepare and manage staff rotas according to business levels; control overtime and ensure accurate, timely timesheets.
Undertake Duty Management shifts and work flexibly across shifts.
Monitor guest interactions and reception service standards.
Lead, train, and develop the Front Office team.
Promote the hotel, facilities, and services to maximize guest engagement and revenue.
Drive bedroom upselling and revenue-generating initiatives to achieve MAS, upselling, departmental, and corporate targets.
Collaborate with departments and hotel management to ensure seamless operations and guest experience.
Improve front office processes, service delivery, and operational efficiency.

Requirements

What you’ll need

Right to Work on the UK
A minimum of 2 years’ experience in a Front Office role, preferably within the hotel or hospitality industry.
Fluent English is essential; Spanish and Italian language skills would be an advantage.
Knowledge of the OPERA Property Management System (PMS), (Opera Cloud*)
Excellent communication, interpersonal, and customer service skills.
Strong organizational skills, with the ability to manage staff rotas, control costs, and prioritize operational needs.
A proactive, hands-on approach with the ability to lead, motivate, and develop a team.
A strong commercial mindset, with a focus on upselling, revenue generation, and achieving departmental targets.
A passion for hospitality and a commitment to delivering outstanding guest experiences.

Benefits

Comp & perks

Competitive salary plus variable bonus scheme
Global career opportunities across more than 350 hotels worldwide
Exclusive hotel rates for you, your friends & family with Meliá Hotels Worldwide
Company pension scheme
Refer-a-friend bonus (£500 after successful completion of probation)
29 days’ holiday including public holidays
Health cash plan & discounted dental cover with HSF
Unlimited access to Meliá’s global e-learning platform
Awards & recognition programmes
High-street discounts through Perks at Work
Complimentary meals on duty
Loyalty rewards and additional employee benefits
My MeliáRewards loyalty program benefits and advantages
My MeliáBenefits flexible compensation and exclusive discounts promoting an active and healthy lifestyle