Utility Allowance Specialist – Customer Service Agent

Melo Associates

. Communicate with customers via phone, email, and chat .

Posted 9/15/2026full-timeSt. Louis • Missouri • United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving in a multifamily housing context. Proficient in data entry and capable of managing multiple tasks efficiently.

Highest-signal resume keywords

Customer ServiceMultifamily HousingCritical ThinkingExcellent Verbal CommunicationExcellent Written Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryProduct KnowledgePricing KnowledgeAvailability Knowledge

Soft Skills

Excellent Phone EtiquetteInterpersonal SkillsOrganizational SkillsMulti-tasking Ability

Industry Keywords

Customer CommunicationHybrid WorkSt. Louis, MO

About the role

Key responsibilities & impact

Communicate with customers via phone, email, and chat
Provide knowledgeable answers to questions about product, pricing, and availability
Work with internal departments to meet customers' needs
Perform data entry in various platforms

Requirements

What you’ll need

At least 1–3 years of relevant work experience
Excellent phone etiquette
Excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Multifamily Housing: 1 year (Required)
Customer Service: 2 years (Required)
Critical Thinking: 2 years (Required)
Monday to Friday availability
Local candidate for hybrid work in St. Louis, MO

Benefits

Comp & perks

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance