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Meltwater

Account Manager, Customer Growth

Meltwater

. Own an expansion and upsell quota and deliver against ACV targets .

Posted 10/28/2026full-timeJohannesburg • South AfricaJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2B SaaS sales, account management, and customer growth, with a strong focus on achieving revenue targets and managing customer relationships. Proficient in pipeline management and collaboration with cross-functional teams to drive commercial success.

Highest-signal resume keywords
B2B SaaS Sales ExperienceAccount ManagementRevenue ForecastingSalesforce CRM ProficiencyCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Quota AchievementPipeline ManagementOpportunity InspectionRevenue ForecastingAccount Growth Strategies
Soft Skills
Strong Communication SkillsCollaborative TeamworkStakeholder Management
Tools & Technologies
SalesforceCRM Software
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Media IntelligencePRMarketing TechnologySaaS Environment

About the role

Key responsibilities & impact
  • Own an expansion and upsell quota and deliver against ACV targets
  • Generate and manage pipeline within existing customer accounts
  • Identify opportunities, create demand, and execute proactive growth strategies
  • Lead deal execution from discovery through close across complex sales cycles
  • Expand customer adoption by understanding business objectives and unmet needs
  • Position solutions to deliver measurable customer value
  • Partner with Customer Success, Renewals, and other GTM teams on coordinated customer experiences and account strategies
  • Develop and execute territory and account plans
  • Prioritize growth opportunities and maximize portfolio performance
  • Maintain forecasting accuracy through pipeline management, opportunity inspection, and revenue forecasting
  • Own customer growth, retention, and long-term commercial success across a portfolio of Meltwater customers

Requirements

What you’ll need
  • Bachelor's degree or equivalent professional experience
  • Strong written and verbal communication skills in English
  • 2–5 years of experience in B2B SaaS sales, account management, customer growth, or a quota-carrying commercial role
  • Proven track record of achieving or exceeding revenue targets through new business, account growth, expansion, renewals, or cross-sell opportunities
  • Experience managing customer relationships and navigating multiple stakeholders to drive commercial outcomes
  • Ability to work collaboratively across teams and build partnerships with cross-functional stakeholders
  • Eligibility to work in the country of hire
  • Experience using Salesforce or a similar CRM for pipeline management, forecasting, and customer activity
  • Experience within media intelligence, PR, marketing technology, or a related SaaS environment is a plus

Benefits

Comp & perks
  • Flexible paid time off options
  • Employer contributions toward Discovery Health healthcare coverage
  • Complimentary CalmApp subscription for the employee and loved ones
  • Hybrid work style
  • Family leave program that grows with tenure
  • Ongoing professional development opportunities
  • Inclusive community and supportive global work environment