Account Manager

. Manage, renew, and foster growth within assigned accounts after transition from the Client Acquisition team .

Posted 9/25/2026full-timeCharlotte • North Carolina • United StatesJuniorMid-Level💰 $65,000 - $75,000 per yearWebsite

Key responsibilities & impact

Manage, renew, and foster growth within assigned accounts after transition from the Client Acquisition team
Drive sustainable, long-term account growth while overseeing renewals with support from Customer Success and Renewals teams
Develop customized account plans and strategies to optimize customer retention and stimulate account growth
Identify and pursue expansion opportunities, including upselling and cross-selling
Collaborate with Customer Success to drive ongoing engagement and solution utilization
Partner with Renewals Representatives to ensure account retention and negotiate pricing agreements
Cultivate relationships with key stakeholders to drive engagement and satisfaction
Monitor customer usage patterns to inform renewal and product expansion strategies
Implement proactive sales processes to counter competitive threats during renewal negotiations

What you’ll need

Bachelor's degree or higher is preferred for this role
A minimum of 2 years tenure in account management is desired
Established track record in account management, growth, and renewals within the software or SaaS domain
Strong strategic thinking and execution capabilities, with a focus on customer retention and growth
Ability to develop effective account plans and strategies aligned with customer goals
Proactive approach to identifying and driving expansion opportunities within accounts
Refined communication and collaboration abilities to engage with Client Success and Renewals teams
Results-oriented mindset focused on achieving growth targets and customer satisfaction
Excellent written and verbal communication skills in English
Willingness to work a hybrid schedule
Must be in the office 3 days a week
Ability to legally work in the country of hire

Comp & perks