Account Manager II

Meltwater

. Manage, renew, and foster growth within assigned accounts after transition from the Client Acquisition team .

Posted 9/21/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $74,000 - $99,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management, focusing on customer retention and growth strategies within the software or SaaS domain. Proven ability to develop customized account plans and foster relationships with key stakeholders to drive engagement and satisfaction.

Highest-signal resume keywords

Account ManagementCustomer RetentionStrategic ThinkingGrowth StrategiesCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account GrowthRenewals ManagementUpsellingCross-SellingAccount Planning

Soft Skills

CollaborationProactive ApproachResults-Oriented Mindset

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

SoftwareSaaSCustomer Success

About the role

Key responsibilities & impact

Manage, renew, and foster growth within assigned accounts after transition from the Client Acquisition team
Drive sustainable, long-term account growth while overseeing renewals with support from Customer Success and Renewals teams
Develop customized account plans and strategies to optimize customer retention and stimulate account growth
Identify and pursue expansion opportunities, including upselling and cross-selling
Collaborate with Customer Success to drive ongoing engagement and solution utilization
Partner with Renewals Representatives to ensure account retention and negotiate pricing agreements
Cultivate relationships with key stakeholders to drive engagement and satisfaction
Monitor customer usage patterns to inform renewal and product expansion strategies
Implement proactive sales processes to counter competitive threats during renewal negotiations

Requirements

What you’ll need

Bachelor's degree or higher is preferred
Minimum of 3 years tenure in account management is desired
Established track record in account management, growth, and renewals within the software or SaaS domain
Strong strategic thinking and execution capabilities, with a focus on customer retention and growth
Ability to develop effective account plans and strategies aligned with customer goals
Proactive approach to identifying and driving expansion opportunities within accounts
Refined communication and collaboration abilities to engage with Client Success and Renewals teams
Results-oriented mindset focused on achieving growth targets and customer satisfaction
Excellent written and verbal communication skills in [Language] and English
Willingness to work a hybrid schedule, with 3 days per week in the office
Ability to legally work in the country of hire

Benefits

Comp & perks

Comprehensive paid time off
401K matching
Life insurance
Commuter benefits
Parental leave plans
Medical, dental, and vision options
Collaborative, transparent and fun loving office culture
Accelerated professional development and growth programs