FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management and software implementation, with a strong focus on client satisfaction and engagement. Proficient in developing customized reports and conducting training sessions to enhance platform adoption.
Highest-signal resume keywords
Client Relationship ManagementSoftware ImplementationComplex Boolean QueriesTraining FacilitationBilingual Communication (Swedish and Finnish)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SaaS PlatformsBoolean Logic QueriesCustomized ReportingAnalytics DevelopmentProject Management
Soft Skills
Excellent Communication SkillsEmpathyProblem-Solving SkillsOrganizational AbilitiesCustomer-Centric Mindset
Certifications & Qualifications
Bachelor's Degree or Higher
Industry Keywords
Client SuccessClient EngagementMediaPublic RelationsSocial Media Campaigns
About the role
Key responsibilities & impact- Collaborate with Client Acquisition, Client Success, CX, Training, Global Support and Product teams
- Initiate and nurture client relationships during the first 30 to 60 days of subscription
- Lead and manage client implementations
- Advise clients as an expert on Meltwater's SaaS platforms
- Configure and set up applications to meet client outcomes
- Construct and manage complex Boolean logic queries and analytics
- Develop customized reports and dashboards for marketing, public relations and social media campaigns
- Conduct online and in-person client training sessions
- Coordinate and prioritize project tasks, timelines and project plans
- Drive client engagement and platform adoption
- Communicate project status and deliverables to internal and external teams
- Maintain client satisfaction through proactive follow-up and clear communication
- Track milestones and document client interactions and insights
Requirements
What you’ll need- Bachelor's degree or higher
- Minimum of 2 years of relevant experience in a client-facing role within software implementation, support or client management
- Excellent written and verbal communication skills in Swedish and Finnish
- Strong executive presence and excellent verbal and written communication skills
- Empathy and ability to understand customer needs
- Business acumen and understanding of diverse departmental and industry requirements
- Customer-centric mindset
- Strong problem-solving skills and exceptional organizational abilities, including prioritization, scheduling and time management
- Proficiency in presentation skills, facilitating online meetings, delivering training sessions and addressing client concerns
- Understanding of and passion for media, news and current affairs
- Experience crafting complex Boolean queries
- Willingness to work hybrid, with 2 days per week in the office
- Ability to legally work in the country of hire
Benefits
Comp & perks- 30 days of annual paid time off plus an additional day off on your birthday
- Comprehensive health and pension benefits through Mehiläinen
- Complimentary CalmApp subscription for you and your loved ones
- Hybrid work style
- Family leave program that grows with tenure at Meltwater
- Ongoing professional development opportunities
- Inclusive community and energetic work environment