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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client management and software implementation, with a strong focus on building relationships and driving client engagement. Proficient in crafting complex Boolean queries and developing customized reports to meet client needs.
Highest-signal resume keywords
Client ManagementSoftware ImplementationComplex Boolean QueriesTraining FacilitationBilingual Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Boolean Logic QueriesCustomized ReportingSaaS PlatformsProject ManagementData Analytics
Soft Skills
EmpathyProblem-SolvingOrganizational AbilitiesCommunication SkillsCustomer-Centric Mindset
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Client AcquisitionClient SuccessMediaPublic RelationsSocial Media
About the role
Key responsibilities & impact- Collaborate with Client Acquisition, Client Success, CX, Training, Global Support and Product teams
- Initiate and nurture client relationships during the first 30 to 60 days of subscription
- Lead and manage client implementations
- Serve as a trusted advisor and expert across Meltwater's SaaS platforms
- Configure and set up applications to meet client outcomes
- Construct and manage complex Boolean logic queries and analytics
- Develop customized reports and dashboards for marketing, public relations and social media campaigns
- Conduct online and in-person client training sessions
- Coordinate and prioritize project tasks, timelines and project plans
- Drive client engagement and platform adoption
- Communicate project status and deliverables with internal and external teams
- Maintain client satisfaction through proactive follow-up and responsiveness
- Track milestones and document client interactions and insights
Requirements
What you’ll need- Bachelor's degree or higher
- Minimum of 2 years of relevant experience in a client-facing role within software implementation, support or client management
- Excellent written and verbal communication skills in Swedish and Finnish
- Strong executive presence and ability to build rapport
- Empathy and ability to understand customer needs
- Business acumen and understanding of diverse departmental and industry requirements
- Customer-centric mindset
- Strong problem-solving and organizational abilities, including prioritization, scheduling and time management
- Proficiency in presentation skills, facilitating online meetings, delivering training sessions and addressing client concerns
- Understanding of and passion for media, news and current affairs
- Experience crafting complex Boolean queries
- Willingness to work a hybrid schedule, with 2 days per week in the office
- Ability to legally work in the country of hire
Benefits
Comp & perks- 30 days of annual paid time off
- Additional day off on your birthday
- Comprehensive health and pension benefits through Mehiläinen
- Complimentary CalmApp subscription for you and your loved ones
- Hybrid work style
- Family leave program that grows with tenure at Meltwater
- Ongoing professional development opportunities
- Inclusive community and energetic work environment