Client Success Manager, Public Sector

Meltwater

. Serve as the central point of contact and primary relationship owner for Meltwater's Japanese government customers .

Posted 9/15/2026full-timeTokyo • JapanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing relationships with Japanese government customers, leveraging a strong understanding of the political landscape and national policy issues. Capable of executing strategic account plans and collaborating across teams to drive customer success in a SaaS environment.

Highest-signal resume keywords

Customer Success ManagementGovernment Stakeholder EngagementSaaS Industry ExpertiseBilingual Communication in Japanese and EnglishProject Management Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementBusiness DevelopmentCustomer Relationship ManagementStrategic PlanningComplex Portfolio Management

Soft Skills

Influential CommunicationCollaborationJudgment in Stakeholder DynamicsMultitaskingAdaptability in Fast-Paced Environments

Certifications & Qualifications

Bachelor's Degree or Higher

Industry Keywords

Media MonitoringPublic RelationsMarketingGovernment OrganizationsJapanese Political Landscape

About the role

Key responsibilities & impact

Serve as the central point of contact and primary relationship owner for Meltwater's Japanese government customers
Build and maintain trusted, senior-level relationships with government stakeholders
Act as a strategic advisor who understands each institution's mandate and objectives
Collaborate with internal teams to align account activities with customer missions and strategic objectives
Execute agreed-upon plans within mutually agreed timelines
Develop and maintain comprehensive joint impact plans for top accounts
Conduct regular customer business reviews, including at customer HQ offices in Tokyo
Inform and guide customers on new features and releases
Monitor adoption and utilization trends and provide tailored recommendations
Identify renewal risk and retention challenges and partner with internal and sales teams on renewals
Partner with the Named Account Executive to identify upsell and expansion opportunities
Lead overall account planning and growth initiatives
Partner with Support on product activations and knowledge-sharing
Advocate for government customers and channel feedback to Product and Service teams
Build enduring relationships supporting Meltwater's presence and reputation in the Japanese public sector

Requirements

What you’ll need

Bachelor's degree or higher preferred
3+ years of professional experience across Customer Success, Account Management, Management Consulting, Business Development, or another client-facing discipline, ideally including SaaS
Experience with or deep familiarity with governmental organizations required, either as a government employee or as a partner/provider
Strong working understanding of the Japanese political landscape and national policy issues
Judgment to navigate public-sector protocol and stakeholder dynamics
Ability to communicate, present, and influence credibly at all organizational levels, including executive and ministerial leadership
Experience managing complex, multi-divisional client portfolios
Ability to collaborate across Sales, Product, Marketing, and Services
Comfort operating in fast-paced environments and multitasking across diverse responsibilities
Industry expertise in media monitoring, SaaS, PR, or Marketing is a plus
Prior Project Management experience is a bonus
Willingness to meet regularly at customer HQ offices in Tokyo
Openness to a hybrid work schedule requiring in-office presence at least one day per month
Openness to a hybrid work schedule requiring presence in the office 3 days a week
Excellent written and verbal communication skills in Japanese and English
Ability to legally work in the country of hire

Benefits

Comp & perks

20 days of annual paid time off
Additional day off on your birthday
Monthly wellness allowance
Comprehensive health insurance
Annual health check
Employee assistance programs covering mental health, legal, financial, wellness, and behavior areas
Complimentary CalmApp subscription for you and your loved ones
Hybrid work style
Family leave program that grows with tenure
Inclusive community
Ongoing professional development opportunities
Mentorship and skill development
Supportive ecosystem and inclusive leadership