Client Support Specialist

Meltwater

. Manage a portfolio of Enterprise Premium Support clients .

Posted 9/30/2026full-timeUnited StatesMid-LevelSenior💰 $44,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Enterprise Premium Support clients, utilizing strong analytical skills and proficiency in Boolean logic to translate complex data into actionable insights. Capable of cross-functional collaboration and effective communication to enhance client support and operational efficiency.

Highest-signal resume keywords

Enterprise Premium Support ManagementBoolean Logic ApplicationData Structuring MethodologiesClient Training and DemosAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Boolean LogicData StructuringAnalytical SkillsClient SupportProject ManagementInsights GenerationGovernance DocumentationSaaS Industry KnowledgeEnterprise ImplementationsTechnical Recommendations

Soft Skills

Communication SkillsCross-Functional CollaborationClient-Centric MindsetProactive Problem SolvingOrganizational Skills

Industry Keywords

Enterprise SupportB2B Client SupportAI TechnologiesGlobal Delivery ModelOperational GoalsSuccess Metrics

About the role

Key responsibilities & impact

Manage a portfolio of Enterprise Premium Support clients
Handle day-to-day reactive requests by delegating tasks or addressing them directly
Oversee completion of customers’ scope of work
Create blueprints for Searches and Dashboards
Architect and manage global project structures using Boolean logic and rule-based frameworks
Support global account analysis, case management, and insights generation
Translate complex data and technical findings into actionable recommendations
Create, maintain, and update client governance documentation
Monitor Enterprise support consumption and provide insights on themes and challenges
Collaborate with the Customer Success Executive and Program Manager to enhance enterprise support offerings
Support operational tasks for software and service deliveries
Identify workflow inefficiencies and out-of-scope requests
Prioritize and manage concurrent customer initiatives across global account portfolios
Align support activities with customer strategies, operational goals, and success metrics
Collaborate within a global delivery model across regions
Act as a product expert, providing technical advice and guidance
Deliver demos and conduct client training
Show customers how to use the platform and maximize its capabilities

Requirements

What you’ll need

Bachelor’s degree or higher in any field
Minimum of 3 years experience in business-to-business client support, preferably within the SaaS industry
Proficiency in at least one major business domain area
Strong analytical skills
Ability to communicate, present, and influence convincingly across organizational levels
Strong understanding of AI technologies and motivation to stay up-to-date on breakthroughs
Experience applying Boolean logic and data structuring methodologies
Ability to translate structured data and insights into actionable recommendations
Highly organized, with ability to communicate milestones, status updates, and progress
Proactive identification of challenges, risks, and opportunities
Cross-functional collaboration skills and client-centric mindset
Experience with large-scale enterprise implementations
Proficient in Boolean logic and data structuring methodologies
Excellent written and verbal communication skills in English
Willingness to work a hybrid schedule, in the office 3 days a week
Ability to legally work in the country of hire

Benefits

Comp & perks

Comprehensive paid time off
Medical, dental, and vision options
401(k) matching
Life insurance
Commuter benefits
Parental leave plans
Complimentary CalmApp subscription for you and your loved ones
Hybrid work style
Ongoing professional development opportunities
Performance-based bonus opportunity