Customer Success Manager

Meltwater

. Manage a portfolio of customers and own their overall success, engagement, and retention .

Posted 11/11/2026full-timeStockholm • SwedenMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, focusing on customer engagement, retention, and satisfaction. Proficient in conducting onboarding, training, and strategic reviews to maximize customer value and drive adoption of SaaS solutions.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementSaaS ExperienceRelationship BuildingBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EngagementCustomer RetentionOnboardingTrainingData Analysis

Soft Skills

Communication SkillsProactive ApproachResults-Driven MindsetCollaboration

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

SaaSTechnologyMediaCommunications

About the role

Key responsibilities & impact

Manage a portfolio of customers and own their overall success, engagement, and retention
Provide strategic guidance to drive adoption of Meltwater solutions and maximize customer value
Understand customer organizational context and objectives and tailor solutions to their needs
Collaborate with Renewal Managers and Account Managers on customer priorities, renewal strategy, and next steps
Identify upselling and cross-selling opportunities with the Account Manager team
Monitor customer health, usage, and engagement to identify risks, adoption gaps, and improvement opportunities
Proactively manage at-risk customers and coordinate internal resources to resolve issues
Drive customer account gross retention, satisfaction, and loyalty
Conduct onboarding and training sessions for new customers
Lead annual Executive Business Reviews using data and customer insights to demonstrate value, review priorities, and establish next steps

Requirements

What you’ll need

Bachelor's degree or higher preferred
3+ years of experience in Customer Success, Account Management, or another strategic customer-facing role
Experience preferably within SaaS, technology, media, or communications
Excellent relationship-building and communication skills
Results-driven mindset focused on customer satisfaction and success
Proactive and structured approach to managing customer health, adoption, risks, and competing priorities across a portfolio
Ability to collaborate with cross-functional teams
Excellent written and verbal communication skills in Swedish and English
Willingness to work in a hybrid setup, with three days per week in the Stockholm office
Ability to legally work in the country of hire

Benefits

Comp & perks

25 days of annual paid time off plus an additional day off on your birthday
Exclusive access to Avanza
Automatic enrollment into EuroAccident healthcare and financial security benefits
Complimentary CalmApp subscription for you and your loved ones
Hybrid work style
Family leave program that grows with tenure
Ongoing professional development opportunities
Inclusive community and supportive mentorship