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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Enterprise Premium Support clients, with strong analytical skills and proficiency in Boolean logic and data structuring methodologies. Capable of effective communication and collaboration across organizational levels, ensuring alignment on enterprise support scope and enhancing service delivery.
Highest-signal resume keywords
B2B Client Support ExperienceSaaS Industry KnowledgeAnalytical SkillsBoolean Logic ProficiencyEnglish And German Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enterprise Support ManagementData Structuring MethodologiesAnalytical Problem-SolvingClient Requirements AnalysisWorkflow Inefficiency Identification
Soft Skills
Cross-Functional CollaborationClient-Centric MindsetEffective CommunicationInfluencing SkillsPresentation Skills
Industry Keywords
Enterprise ImplementationsRetailConsumer GoodsGovernmentCommunicationsMediaTech HealthLife SciencesFinancialAgency
About the role
Key responsibilities & impact- Manage a portfolio of Enterprise Premium Support clients
- Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly
- Oversee completion of the customer's scope of work
- Create “blueprints” for Searches and Dashboards to address complex and specific client requirements
- Monitor Enterprise support consumption and provide insights on key themes and challenges to the Customer Success Manager and/or Program Manager
- Collaborate with the Program Manager to enhance enterprise support offerings
- Support the Program Manager with operational tasks for software and service deliveries
- Identify workflow inefficiencies and out-of-scope requests
- Support stakeholder alignment regarding the scope of Enterprise support
Requirements
What you’ll need- Bachelor’s degree or higher in any field
- 1+ years' experience in B2B client support, preferably within the SaaS industry
- Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency)
- Strong analytical skills and effective problem-solving in business contexts
- Ability to communicate, present, and influence convincingly across all organizational levels, internally and externally
- Cross-functional collaboration skills and client-centric mindset
- Experience with large-scale enterprise implementations and understanding of associated challenges and requirements
- Proficient in Boolean logic and data structuring methodologies
- Excellent written and verbal communication skills in English and German
- Willingness to work a hybrid schedule, in the office 3 days a week
- Ability to legally work in the country of hire
Benefits
Comp & perks- Flexible paid time off options
- Employer contributions towards Discovery Health healthcare coverage
- Complimentary CalmApp subscription for you and your loved ones
- Hybrid work style
- Family leave program that grows with tenure
- Ongoing professional development opportunities
- Mentorship and supportive leadership
- Inclusive community and culture