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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex client portfolios and driving customer success through strategic alignment with KPIs and retention goals. Proficient in fostering long-term partnerships and collaborating with cross-functional teams to enhance customer value and satisfaction.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementStakeholder Relationship ManagementCross-Functional CollaborationBilingual Communication (English and French)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Management ConsultingBusiness DevelopmentPortfolio Growth StrategiesRenewal Risk IdentificationUpselling TechniquesCustomer Business ReviewsImpact PlanningAdoption MonitoringSaaS ExpertiseMedia Monitoring
Soft Skills
Excellent Communication SkillsMultitasking AbilityAdaptability in Fast-Paced EnvironmentsTrust BuildingProblem-Solving
Industry Keywords
Customer SuccessAccount ManagementMedia MonitoringSaaSPublic RelationsMarketing
About the role
Key responsibilities & impact- Drive value and foster long-term partnerships with enterprise clientele
- Manage the post-sale lifecycle and ensure customer success and investment value
- Nurture relationships with key stakeholders and serve as a trusted advisor
- Align customer objectives with KPIs, retention, renewal, and portfolio growth
- Collaborate with internal teams to align account activities with customer business cases and strategic objectives
- Execute agreed-upon plans within mutually agreed timelines
- Develop and maintain joint impact plans for top accounts
- Inform and guide customers on new features and releases
- Monitor adoption and utilization trends and provide tailored recommendations
- Identify renewal risks and retention challenges and collaborate on successful renewals
- Identify upselling and expansion opportunities for Account Executives
- Conduct regular customer business reviews
- Advocate for customers and channel feedback to product development and service delivery teams
Requirements
What you’ll need- A Bachelor's degree or higher is preferred for this role
- 7-10+ years of professional experience in Management Consulting, Customer Success, Account Management, Business Development, or other client-facing positions
- Experience managing complex, multi-divisional, and multi-geographical client portfolios
- Ability to collaborate with cross-functional teams including Sales, Product, Marketing, and Services
- Ability to thrive in fast-paced environments, multitask, and embrace diverse responsibilities
- Industry-specific expertise in media monitoring, SaaS, PR, or Marketing
- Excellent written and verbal communication skills in English and French
- Openness to a hybrid work schedule requiring presence in the office one day per month
- Ability to legally work in the country of hire
Benefits
Comp & perks- Flexible paid time off
- Creative Pension
- Cycle-to-work scheme
- Simply Health benefits package
- Vitality Health Insurance after tenure
- Complimentary CalmApp subscription for you and your loved ones
- Hybrid work style
- Family leave program that grows with tenure
- Ongoing professional development opportunities
- Mentorship, skill development, and inclusive leadership support