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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex client portfolios and fostering long-term partnerships to drive customer success and organizational growth. Proficient in collaborating with cross-functional teams to align customer engagements with business objectives and facilitate upselling opportunities.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementStakeholder Relationship ManagementCross-Functional CollaborationKPI Achievement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Portfolio ManagementBusiness DevelopmentCustomer Lifecycle ManagementRenewal Risk IdentificationAdoption MonitoringImpact PlanningCustomer Business ReviewsUpselling StrategiesFeature Adoption GuidanceMultidivisional Client Management
Soft Skills
Excellent Communication SkillsMultitasking AbilityAdaptabilityRelationship BuildingCustomer Advocacy
Certifications & Qualifications
Bachelor's Degree or Higher
Industry Keywords
SaaSMedia MonitoringPublic RelationsMarketingClient-Facing Experience
About the role
Key responsibilities & impact- Drive value and foster long-term partnerships with enterprise clientele
- Manage the post-sale customer lifecycle and ensure success of customer investments
- Align customer engagements with business objectives and facilitate organizational growth
- Nurture relationships with key stakeholders and serve as a trusted customer advisor
- Guide clients toward achieving KPIs, retention, renewal, and portfolio growth
- Collaborate with internal teams to align account activities with customer business cases and strategic objectives
- Execute agreed-upon plans within mutually agreed timelines
- Develop and maintain joint impact plans for top portfolio accounts
- Inform and guide customers on new features and releases
- Monitor adoption and utilization trends and provide tailored recommendations
- Identify renewal risks and retention challenges and collaborate with internal and sales teams on renewals
- Identify upselling and expansion opportunities for Account Executives
- Conduct regular customer business reviews
- Advocate for customers and channel feedback to product development and service delivery
Requirements
What you’ll need- A Bachelor's degree or higher is preferred for this role
- 7-10+ years of professional experience in Management Consulting, Customer Success, Account Management, Business Development, or other client-facing positions
- Experience managing complex, multi-divisional, and multi-geographical client portfolios
- Ability to collaborate with cross-functional teams, including Sales, Product, Marketing, and Services
- Ability to thrive in fast-paced environments, multitask, and embrace diverse responsibilities
- Industry-specific expertise in media monitoring, SaaS, PR, or Marketing
- Excellent written and verbal communication skills in English
- Openness to a hybrid work schedule, requiring presence in the office one day per month
- Ability to legally work in the country of hire
Benefits
Comp & perks- Flexible paid time off
- Excellent medical, dental, and vision options
- Complimentary CalmApp subscription for you and your loved ones
- Ongoing professional development opportunities
- Inclusive community
- Quarterly commission subject to the terms of the applicable bonus plan