Implementation Manager – Level II

Meltwater

. Facilitate seamless onboarding for new Meltwater clients and drive adoption of key features .

Posted 10/17/2026full-timeUnited StatesJunior💰 $49,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client onboarding and engagement, leveraging strong communication and organizational skills to drive adoption of Meltwater SaaS platforms. Proficient in crafting complex Boolean queries and developing customized reports to meet diverse client needs.

Highest-signal resume keywords

Client OnboardingComplex Boolean QueriesCustomized ReportingClient Training DeliveryProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Boolean Logic QueriesCustomized ReportsDashboards DevelopmentSaaS Platforms ConfigurationProject Planning

Soft Skills

Verbal CommunicationWritten CommunicationEmpathyProblem-SolvingOrganizational Abilities

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Client SuccessClient EngagementMediaPublic RelationsSocial Media

About the role

Key responsibilities & impact

Facilitate seamless onboarding for new Meltwater clients and drive adoption of key features
Collaborate with Client Acquisition, Client Success, CX, Training, Global Support, and Product teams
Initiate and nurture client relationships during the first 30 to 60 days of subscription
Lead and manage client implementations and transitions
Serve as a trusted advisor and expert across Meltwater SaaS platforms
Configure and set up applications to meet client outcomes
Construct and manage complex Boolean logic queries and analytics
Develop customized reports and dashboards for marketing, public relations, and social media campaigns
Conduct online and in-person client training sessions
Coordinate project tasks, timelines, and comprehensive project plans
Drive client engagement and platform adoption
Communicate project status and deliverables with internal and external teams
Maintain client satisfaction through proactive follow-up and clear communication
Track milestones and document client interactions and insights

Requirements

What you’ll need

Bachelor's degree or higher
Minimum of 1 year of relevant experience in a client-facing role, ideally within software support
Strong executive presence
Excellent verbal and written communication skills in English
Empathy and ability to understand customer needs
Business acumen and understanding of diverse departmental and industry requirements
Customer-centric mindset
Strong problem-solving and organizational abilities, including prioritization, scheduling, and time management
Presentation skills, online meeting facilitation, training delivery, and client collaboration
Understanding of and passion for media, news, and current affairs
Experience crafting complex Boolean queries
Willingness to work a hybrid schedule
Required to be in the office 3 days a week
Ability to legally work in the country of hire

Benefits

Comp & perks

Comprehensive paid time off
Medical, dental, and vision options
401(k) matching
Life insurance
Commuter benefits
Parental leave plans
Complimentary CalmApp subscription for you and your loved ones
Hybrid work style
Ongoing professional development opportunities
Performance-based bonus opportunity