Implementation Manager – Level II

Meltwater

. Facilitate seamless onboarding for new Meltwater clients and drive adoption of key features .

Posted 9/24/2026full-timeUnited StatesJunior💰 $49,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client onboarding and adoption of SaaS platforms, with strong skills in configuring applications, conducting training sessions, and managing client relationships. Proficient in crafting complex Boolean queries and developing customized reports to drive client success.

Highest-signal resume keywords

Client OnboardingSaaS Platform ExpertiseBoolean Query ConstructionClient Training FacilitationProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Boolean Logic QueriesCustomized ReportingDashboard DevelopmentProject CoordinationClient Implementation Management

Soft Skills

Excellent Communication SkillsEmpathyProblem-SolvingOrganizational SkillsCustomer-Centric Mindset

Tools & Technologies

Meltwater SaaS Platforms

Industry Keywords

Client SuccessMediaPublic RelationsSocial Media CampaignsCustomer Needs Understanding

About the role

Key responsibilities & impact

Facilitate seamless onboarding for new Meltwater clients and drive adoption of key features
Prioritize account setup and provide customized team training aligned with client objectives
Collaborate with Client Acquisition, Client Success, CX, Training, Global Support, and Product teams
Initiate and nurture client relationships during the first 30 to 60 days of subscription
Lead and manage client implementations
Serve as a trusted advisor and expert across Meltwater SaaS platforms
Configure and set up applications to meet client outcomes
Construct and manage complex Boolean logic queries and analytics
Develop customized reports and dashboards to assess marketing, public relations, and social media campaigns
Conduct online and in-person client training sessions
Coordinate and prioritize project tasks, timelines, and project plans
Drive engagement and product adoption through client interactions
Communicate project status and deliverables with internal and external teams
Maintain client satisfaction through proactive follow-up, responsiveness, and clear communication
Track milestones and document client interactions and insights

Requirements

What you’ll need

Bachelor's degree or higher
Minimum of 1 year of relevant experience in a client-facing role, ideally within software support
Strong executive presence
Excellent verbal and written communication skills in English
Empathy and ability to understand customer needs
Business acumen and understanding of diverse departmental and industry requirements
Customer-centric mindset
Strong problem-solving, organizational, prioritization, scheduling, and time management skills
Proficiency in presentation skills, facilitating online meetings, delivering training sessions, and addressing client concerns
Understanding of and passion for media, news, and current affairs
Experience crafting complex Boolean queries
Willingness to work a hybrid schedule, in the office 3 days a week
Ability to legally work in the country of hire

Benefits

Comp & perks

Comprehensive paid time off
Medical, dental, and vision options
401(k) matching
Life insurance
Commuter benefits
Parental leave plans
Complimentary CalmApp subscription for you and your loved ones
Hybrid work style
Ongoing professional development opportunities