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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and growth strategies within the software or SaaS sector, focusing on partner retention and expansion. Possesses exceptional communication skills in both Japanese and English to build strong customer relationships and drive satisfaction.
Highest-signal resume keywords
Account Management ExperienceStrategic ThinkingCustomer Relationship ManagementSaaS Sector ExpertiseBilingual Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account GrowthRenewal StrategiesUpsellingCross-SellingAccount Planning
Soft Skills
Collaborative MindsetResults-Driven OrientationExceptional Communication Skills
Industry Keywords
Customer SuccessPartner EngagementCompetitive Threat MitigationHybrid Work Schedule
About the role
Key responsibilities & impact- Manage, renew, and grow assigned partner accounts
- Collaborate with Renewals Representatives to ensure account retention and negotiate pricing terms
- Create customized account plans and strategies to improve partner retention and expand accounts
- Identify and pursue upselling and cross-selling opportunities
- Collaborate with the Customer Success team to increase engagement and solution utilization
- Build and maintain strong partner relationships, engagement, and satisfaction
- Monitor customer usage patterns to inform renewal and product expansion strategies
- Execute proactive sales tactics to mitigate competitive threats during renewals
Requirements
What you’ll need- A minimum of 4 years of account management experience
- Demonstrated expertise in account management, growth, and renewals, ideally within the software or SaaS sector
- Strong strategic thinking and execution capabilities
- Experience formulating and executing account plans and strategies aligned with customer objectives
- Proactive approach to identifying and capitalizing on expansion opportunities within existing accounts
- Collaborative mindset for engaging with Client Success and Renewals teams
- Exceptional communication skills for establishing and nurturing customer relationships
- Results-driven orientation focused on growth targets and customer satisfaction
- Excellent written and verbal communication skills in Japanese and English
- Openness to a hybrid work schedule requiring presence in the office one day per month
- Ability to legally work in the country of hire
- Bachelor's degree or higher is preferred
Benefits
Comp & perks- 20 days of annual paid time off
- Additional day off on your birthday
- Monthly wellness allowance
- Comprehensive health insurance
- Annual health check
- Employee assistance programs covering mental health, legal, financial, wellness, and behavior areas
- Complimentary CalmApp subscription for you and your loved ones
- Hybrid work style
- Family leave program
- Ongoing professional development opportunities
- Inclusive community