UX Research Manager

Meltwater

. Lead how Meltwater understands its customers and measures product experience quality .

Posted 10/23/2026full-timeUnited StatesSeniorLead💰 $145,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in UX research, combining qualitative and quantitative methods to drive product improvements. Proficient in managing research teams and operationalizing user-centric practices within enterprise SaaS environments.

Highest-signal resume keywords

UX Research ManagementQualitative And Quantitative ResearchUX Metrics ReportingAI Tools And WorkflowsStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

UX ResearchUsability TestingSurvey DesignBehavioral AnalysisResearch OperationalizationUX Metrics DefinitionData AnalysisUser-Centric DesignResearch SynthesisCompetitive Benchmarking

Soft Skills

Strong Organizational MindsetStorytelling SkillsInfluencing SkillsMentoring SkillsCommunication Skills

Tools & Technologies

UserTestingMazeQualtricsFullStoryFigmaAI ToolsLLM-Based Workflows

Certifications & Qualifications

Bachelor's DegreeAdvanced Degree In HCIPsychologyHuman Factors

Industry Keywords

Enterprise SaaSB2B ProductsUX MetricsCESCSATSUSTask SuccessDesign-System Usability

About the role

Key responsibilities & impact

Lead how Meltwater understands its customers and measures product experience quality
Run hands-on qualitative and quantitative UX research
Manage and mentor one researcher
Lead a research practice combining rigorous methods, UX metrics, and AI-enabled tooling
Plan and conduct generative interviews, field research, usability testing, and diary studies
Design and run surveys, experiments, and behavioral analyses using product analytics
Scale UX research with AI tools and self-serve AI workflows, with human review for quality, bias, and privacy
Own the UX metrics framework and regular reporting on CES, CSAT, ease of use, UI, and design-system usability
Translate UX trends into recommendations for leadership
Manage research processes across multiple product pillars and squads
Create research templates, guardrails, and training for PMs and Product Designers
Partner with Product, Design, and Engineering leaders to influence roadmap priorities
Present findings and recommendations to senior stakeholders

Requirements

What you’ll need

8+ years of experience in UX/design research
3+ years managing people, with a current or recent team of 1–5
Proven case studies showing both qualitative and quantitative research and the business impact each drove
Strong organizational mindset
Proven ability to operationalize research and embed user-centricity
Experience inside an enterprise SaaS company, ideally with complex, data-rich B2B products
Experience defining and reporting UX metrics such as CES, CSAT, SUS, task success, and running competitive benchmarks
Proficiency with research platforms such as UserTesting, Maze, Qualtrics, and FullStory, and analytics tools
Hands-on experience using AI tools and LLM-based workflows for research synthesis and analysis, with sound judgment on accuracy and privacy
Figma and design-system fluency
Ability to evaluate UI usability alongside designers and engineers
Strong storytelling and communication skills
Experience influencing senior stakeholders and product strategy
Bachelor’s degree required
Advanced degree in HCI, psychology, human factors, or a related field preferred

Benefits

Comp & perks

Flexible paid time off
Medical, dental, and vision options
401(k) matching
Life insurance
Commuter benefits
Parental leave plans
Complimentary CalmApp subscription for you and your loved ones
Hybrid work style
Ongoing professional development opportunities
Performance-based bonus opportunity