Senior GRC Automation Consultant – ServiceNow, Archer

MENA Consultant

. Operate and continuously enhance the centralized GRC request intake platform using Archer and/or ServiceNow .

Posted 9/29/2026contractRemote • JordanSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in GRC technology and workflow automation, with a strong focus on optimizing automated request management processes and enhancing service performance through AI capabilities. Proficient in developing dashboards and metrics to monitor operational efficiency and compliance.

Highest-signal resume keywords

GRC Technology ExperienceServiceNow ConfigurationArcher ConfigurationAI-Enabled ClassificationWorkflow Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow AutomationRequest ManagementAutomated TriageData ExtractionDashboard DevelopmentSLA TrackingRequest RoutingPerformance MetricsRisk ScoringIntent Recognition

Soft Skills

CollaborationProblem-SolvingCommunication

Tools & Technologies

ServiceNowArcherAPIsChat InterfacesEmail IntegrationWeb Forms

Industry Keywords

GovernanceRisk ManagementComplianceTPRMResilienceTelecommunicationsNetwork Segmentation

Tech Stack

Tools & technologies

Cyber SecurityServiceNow

About the role

Key responsibilities & impact

Operate and continuously enhance the centralized GRC request intake platform using Archer and/or ServiceNow
Develop, configure, and maintain automated workflows, approval processes, notifications, and service request routing mechanisms
Support AI-powered capabilities to extract, classify, validate, and format compliance and governance-related data
Integrate portals, email, web forms, APIs, and chat interfaces into a unified request management workflow
Configure automated request triaging using intent recognition, risk scoring, prioritization rules, and workload balancing
Optimize AI capabilities to classify, route, and automate eligible request resolution
Enable auto-assignment and workload distribution based on service, risk, priority, and capacity criteria
Monitor automated request resolution performance and identify opportunities to increase straight-through processing
Coordinate escalation of complex requests to Risk, Compliance, TPRM, Resilience, or GRC specialists through SLA-compliant closure
Develop dashboards, operational metrics, and management reports on request volumes, AI resolution rates, turnaround times, and service performance
Support ticket lifecycle management, stakeholder notifications, activity verification, and request closure
Optimize workflows, automation coverage, and user experience
Support automation roadmap execution and operating model maturity initiatives
Collaborate with business, risk, compliance, cybersecurity, and technology teams on governance-aligned automation solutions
Provide recommendations for operating model optimization, resource rationalization, and automation expansion
Maintain and manage a ticketing system and respond to tickets promptly

Requirements

What you’ll need

8–10 years of relevant experience in GRC technology, workflow automation, or service request management
Hands-on experience configuring and operating ServiceNow and/or Archer for GRC intake, workflows, approvals, routing, and ticket lifecycle management
Experience integrating portals, email, web forms, APIs, and chat interfaces into a centralized workflow
Experience designing automated triage, prioritization, assignment, escalation, and SLA tracking processes
Experience implementing or supporting AI-enabled classification, data extraction, request routing, or resolution
Ability to develop dashboards and service metrics covering request volumes, turnaround times, automation rates, and operational performance
Experience improving GRC processes across risk, compliance, TPRM, or resilience services
Strong understanding of telecommunications environments and network segmentation
Ability to read high-level and low-level designs and communication matrices
Fluency in Arabic and English, written and spoken

Benefits

Comp & perks

2-year project engagement