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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support management, failure diagnosis strategies, and analysis of after-sales processes within the truck market. Proficient in in-vehicle electronics and telematics data interpretation, with a strong focus on customer solutions and dealership operations.
Highest-signal resume keywords
Bachelor's Degree In Mechanical EngineeringFailure Diagnosis StrategiesIn-Vehicle ElectronicsProficiency In MS OfficeElectric Vehicle Certification Preferred
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Failure DiagnosisAnalysis Of Telematics DataField ParameterizationInternal Combustion EnginesManual And Automatic TransmissionsRear Axles And Suspension SystemsWorkshop And Dealership ProcessesCritical AnalysisTechnical Support ManagementProcess Mapping
Tools & Technologies
Xentry DiagnosisXentry PortalPower BI
Certifications & Qualifications
Electric Vehicle Certification
Industry Keywords
Truck ProductsAfter-Sales SolutionsWorkshop RoutinesField Failure ManagementMarket Solutions
About the role
Key responsibilities & impact- Manage the technical support needs of customers in the assigned region
- Manage dealerships in workshop routines, technical support, failure diagnosis, process mapping, workshop sizing, and field failure management
- Ensure appropriate internal escalation and coordination for technical issues
- Provide support in developing solutions for the market
Requirements
What you’ll need- Education: Bachelor’s degree in Mechanical, Electrical, or Mechatronics Engineering
- Willingness to travel frequently throughout the Porto Alegre and Santa Catarina region
- Knowledge of truck products
- Failure diagnosis strategies
- Knowledge of the truck market across various applications
- Experience with and critical analysis of after-sales, workshop, and dealership processes
- In-vehicle electronics
- Internal combustion engines
- Manual and automatic transmissions
- Rear axles and suspension systems
- Analysis and interpretation of telematics data
- Field parameterization of vehicles and body equipment as an after-sales solution (PTO, XMC, ASAM, Grunner, etc.)
- Proficiency in MS Office (PowerPoint, Word, Excel, Power BI, etc.)
- Intermediate English
- Electric vehicle certification preferred
- Proficiency with Xentry Diagnosis and Xentry Portal
Benefits
Comp & perks- Medical Insurance
- Education Institution Discount Partnerships
- ADCMB Club Membership
- Vehicle Purchase Discount
- Company Shuttle Transportation
- Profit-Sharing and Results-Based Bonus
- Private Pension Plan
- On-Site Restaurant
- Life Insurance
- Meal Voucher
- Wellhub