FleetShare Operations Specialist

Merchants Fleet

. Serve as the primary contact for FleetShare locations in the assigned territory and conduct site visits as necessary .

Posted 10/15/2026full-timeRockford • Illinois • United StatesMid-LevelSenior💰 $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in FleetShare fleet management, effective communication, and customer service while managing territory operations and vehicle needs. Proficient in utilizing technology and software for reporting and troubleshooting within the fleet management context.

Highest-signal resume keywords

FleetShare Fleet Management SystemCRM (Salesforce)Microsoft Office SuiteCustomer Service SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI ReportingVehicle InspectionsBilling ManagementTroubleshooting TechnologyProject Management

Soft Skills

Communication SkillsCritical ThinkingProblem-Solving AbilityInterpersonal SkillsOrganizational Skills

Tools & Technologies

Agile/TSDLeaseWave

Certifications & Qualifications

Valid U.S. Driver's License

Industry Keywords

Fleet ManagementVehicle MaintenanceClient Relationship ManagementOperational CoordinationTerritory Management

About the role

Key responsibilities & impact

Serve as the primary contact for FleetShare locations in the assigned territory and conduct site visits as necessary
Act as a FleetShare subject matter expert for clients and internal partners
Facilitate documentation for new or renewing FleetShare users
Conduct inspections for new vehicles entering the program
Manage rental-related inquiries involving repairs, billing, registration, and FleetShare technology access
Build and maintain relationships with key onsite client contacts
Manage territory usage to increase utilization and income
Facilitate maintenance, repairs, inspections, registrations, and related vehicle needs
Provide KPI reporting for the assigned territory internally and externally as required
Coordinate vehicle movements and material shipments within the territory
Handle billing for charges incurred within the assigned territory
Collaborate with Operational and Technical departments
Troubleshoot product technology onsite as needed
Take on additional assigned projects
Travel as necessary to current and future FleetShare locations in the Rockford, Illinois territory

Requirements

What you’ll need

Proven experience managing deadlines and providing feedback on trends and customer challenges
Must hold a valid U.S. driver's license and an acceptable driving record at time of hire
Must maintain a satisfactory driving record and remain eligible for coverage by the company's vehicle insurance carrier
Must complete required authorizations or paperwork for regular motor vehicle checks
Excellent customer service, communication, and listening skills
Aptitude to learn FleetShare fleet management system (Agile/TSD), CRM (Salesforce), and LeaseWave
Strong Microsoft Office Suite skills and ability to learn and use company software
Effective time management and organizational skills
Critical thinking and problem-solving ability
Verbal, written, presentation, project management, and interpersonal skills
Ability to work independently and collaboratively as part of a team
Comfortable working on your feet for extended periods throughout the shift
Ability to work outdoors in varying weather conditions, including heat, cold, rain, or wind
Ability to frequently bend, kneel, and reach
Bachelor's degree preferred

Benefits

Comp & perks

Travel reimbursement for required use of personal vehicle
Real career paths and tools for growth and development
Encouraging and collaborative work environment
Benefits package
Award-winning work environment
Employee satisfaction and workplace culture
Equal opportunity employer committed to diversity and inclusion
Accommodation support during the hiring process