Customer Service Representative

Mercola

. Answer product and service questions across phone, chat, email, mail, and video channels .

Posted 11/10/2026full-timeRemote • United StatesJuniorMid-Level💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and healthy lifestyle management, with a focus on effective communication, problem-solving, and motivational support. Proficient in utilizing CRM systems and health tracking platforms to enhance customer interactions and promote sustainable lifestyle changes.

Highest-signal resume keywords

Customer Service ExperienceHealthy Lifestyle ManagementCRM Software ProficiencyVerbal And Written Communication SkillsMotivational Counseling Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceHealthy Lifestyle ManagementProblem SolvingSales Goals AchievementOrder PlacementRecord Maintenance

Soft Skills

Effective CommunicationPatienceDetail-OrientedCalm Under Pressure

Tools & Technologies

CRM SystemsHealth Tracking PlatformsTelehealth Platforms

Industry Keywords

NutritionExerciseWellnessLifestyle ChangeCustomer Interaction

About the role

Key responsibilities & impact

Answer product and service questions across phone, chat, email, mail, and video channels
Educate customers on healthy lifestyle practices including nutrition, exercise, and stress management
Provide encouragement and practical strategies to support sustainable lifestyle change
Collaborate with Senior Health Coaches and direct customers for advanced guidance when appropriate
Place orders and maintain accurate customer records in CRM systems
Resolve complaints efficiently, ensuring full resolution and follow-up
Meet sales goals through thoughtful product recommendations and cross-selling
Document interactions and communicate issues to supervisors or management as needed
Handle high volumes of interactions while remaining patient, focused, and detail-oriented

Requirements

What you’ll need

High school diploma or equivalent
2+ years customer service experience
2+ years supporting individuals in healthy lifestyle management (nutrition, exercise, wellness)
Strong verbal and written communication skills
Ability to remain calm under pressure and solve problems effectively
Proficiency with CRM or customer service software
Experience using health tracking or telehealth platforms (preferred)
Demonstrated motivational or counseling experience (preferred)

Benefits

Comp & perks

Medical, Dental, and Vision coverage
Optional Accident, Hospital Indemnity, and Critical Illness
Employee Assistance Program (EAP)
Employer-paid Life and AD&D Insurance
Optional Supplemental Life and AD&D Insurance
Short- and Long-Term Disability Insurance
Flexible Spending Accounts
Health Savings Accounts
Dayforce Wallet – get paid as you earn
Employee Discount
Retirement Planning (401k with matching contribution)
Pet Insurance
Wellness Program Offerings
Paid Time Off, accrued per pay period based on years of service, starting at 10 days annually
9 Paid Holidays per year, including 1 floating holiday
Mission-driven work focused on empowering healthier lives
Collaborative and supportive team environment
Opportunities to grow within a wellness-centered organization