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Mercor

Customer Success Engineer, LatAm

Mercor

. Ensure a delightful end-to-end experience for users applying to listings, completing AI-led interviews, accepting offers, and getting paid .

Posted 10/23/2026full-timeRemoteJuniorMid-Level💰 $35,000 - $50,000 per yearWebsite

Tech Stack

Tools & technologies
FlaskJavaScriptNext.jsNode.jsReact

About the role

Key responsibilities & impact
  • Ensure a delightful end-to-end experience for users applying to listings, completing AI-led interviews, accepting offers, and getting paid
  • Provide speedy support to talent users who encounter issues or have questions
  • Investigate talent-reported issues end-to-end by reproducing bugs, identifying root causes, and separating UX friction, model edge cases, and system defects
  • Debug the AI and SaaS stack using telemetry, logs, network inspection, and database queries
  • Triage issues, escalating engineering problems and resolving others through configuration, prompt refinement, or clear user guidance
  • Surface systemic patterns and product risks to engineering and product leadership
  • Create documentation and runbooks to reduce repeat issues and improve resolution speed
  • Communicate with precision, professionalism, and empathy
  • Work directly with the engineering team

Requirements

What you’ll need
  • Currently residing in Latin America; applicants outside Latin America will not be considered
  • Ability to debug web applications
  • Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution, or prior experience at a high-growth technology startup
  • Experience building modern web applications such as React, Node.js, Flask, or Next.js, OR 2–5 years of experience supporting customers on such web applications
  • Comfortable with AI systems, including LLMs, agents, or generative models
  • Experience exploring AI-tool behavior, including fine-tuning, prompt chains, chain-of-thought debugging, or building agents
  • Ability to understand model outputs, failure modes, hallucinations, and feedback loops
  • Familiarity with modern AI APIs such as OpenAI and Anthropic, or agent frameworks such as LangChain and AutoGPT, is a plus
  • Native English-level writing proficiency
  • Ability to work 6 days per week with substantial overlap with Pacific Time (PT/PST) working hours

Benefits

Comp & perks
  • Salary of $35K-$50K per year
  • Remote work
  • Referral bonus of up to $100 per successful referral (referral limits apply)
  • Reasonable accommodations upon request