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Mercor

Customer Success Engineer – LatAm

Mercor

. Provide a speedy and delightful support experience to users throughout the platform journey .

Posted 10/18/2026full-timeRemoteJuniorMid-Level💰 $35,000 - $50,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in debugging AI and SaaS applications, providing user support, and creating documentation to enhance resolution efficiency. Proficient in modern web application development and familiar with AI systems and tools.

Highest-signal resume keywords
Debugging AI And SaaS ApplicationsExperience With Modern Web ApplicationsFamiliarity With AI SystemsNative English-Level Writing ProficiencyAbility To Work 6 Days Per Week

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
ReactNodeFlaskNext.jsAI SystemsDebuggingDatabase QueriesTelemetryNetwork InspectionConfiguration Management
Soft Skills
CommunicationEmpathyProfessionalism
Tools & Technologies
OpenAIAnthropicLangChainAutoGPT
Industry Keywords
Computer ScienceSoftware EngineeringHigh-Growth Technology StartupUser ExperienceProduct Risks

Tech Stack

Tools & technologies
FlaskJavaScriptNext.jsNode.jsReact

About the role

Key responsibilities & impact
  • Provide a speedy and delightful support experience to users throughout the platform journey
  • Investigate talent-reported issues end-to-end by reproducing bugs, identifying root causes, and distinguishing UX friction, model edge cases, and system defects
  • Debug across the AI and SaaS stack using telemetry, logs, network inspection, and database queries
  • Triage issues by escalating true engineering problems and resolving others through configuration, prompt refinement, or user guidance
  • Surface systemic patterns and product risks to engineering and product leadership
  • Create documentation and runbooks to reduce repeat issues and improve resolution speed
  • Communicate with precision, professionalism, and empathy
  • Work directly with the engineering team

Requirements

What you’ll need
  • Currently residing in Latin America; applicants outside Latin America will not be considered
  • Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution OR prior experience at a high-growth technology startup
  • Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2–5 years of experience supporting customers on such web applications
  • Comfortable with AI systems, including LLMs, agents, or generative models
  • Experience exploring AI tool behavior, including fine-tuning, prompt chains, chain-of-thought debugging, or building agents
  • Ability to understand model outputs, failure modes, hallucinations, and feedback loops
  • Familiarity with modern AI APIs such as OpenAI and Anthropic or agent frameworks such as LangChain and AutoGPT is a plus
  • Native English-level writing proficiency
  • Ability to substantially overlap with Pacific Time (PT/PST) working hours
  • Ability to work 6 days per week

Benefits

Comp & perks
  • Remote work
  • Full-time position
  • Referral bonus of up to $100 per successful referral (referral limits apply)
  • Reasonable accommodations upon request