Customer Success Engineer, LatAm

Mercor

. Investigate talent-reported issues end-to-end by reproducing bugs, identifying root causes, and separating UX friction, model edge cases, and system defects .

Posted 10/8/2026full-timeRemoteJuniorMid-Level💰 $35,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in debugging web applications and AI systems, with a strong ability to communicate effectively and support users throughout the platform experience. Proficient in creating documentation and runbooks to enhance issue resolution and product understanding.

Highest-signal resume keywords

Debugging Web ApplicationsExperience with ReactExperience with NodeFamiliarity with AI SystemsNative English-Level Writing Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DebuggingWeb Application DevelopmentAI Tool Behavior ExplorationDatabase QueriesModel Output Understanding

Soft Skills

CommunicationEmpathyProfessionalism

Tools & Technologies

TelemetryLogsNetwork InspectionOpenAIAnthropic

Industry Keywords

SaaSAIGenerative ModelsPrompt RefinementChain-of-Thought Debugging

Tech Stack

Tools & technologies

FlaskJavaScriptNext.jsNode.jsReact

About the role

Key responsibilities & impact

Investigate talent-reported issues end-to-end by reproducing bugs, identifying root causes, and separating UX friction, model edge cases, and system defects
Debug across the AI and SaaS stack using telemetry, logs, network inspection, and database queries
Triage issues, escalating true engineering problems and resolving others through configuration, prompt refinement, or clear user guidance
Surface systemic patterns and product risks to engineering and product leadership
Create documentation and runbooks to reduce repeat issues and improve resolution speed
Communicate with precision, professionalism, and empathy
Support users throughout Mercor’s platform experience, including applications, AI-led interviews, offers, and payments
Work directly with the engineering team to investigate bug reports and production behavior

Requirements

What you’ll need

Ability to debug web applications
Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution, or prior experience at a high-growth technology startup
Experience building modern web applications such as React, Node, Flask, or Next.js, OR 2–5 years of experience supporting customers on such web applications
Comfort with AI systems, including LLMs, agents, or generative models
Experience exploring AI tool behavior, including fine-tuning, prompt chains, chain-of-thought debugging, or building agents
Ability to understand model outputs, failure modes, hallucinations, and feedback loops
Familiarity with modern AI APIs such as OpenAI and Anthropic, or agent frameworks such as LangChain and AutoGPT, is a plus
Native English-level writing proficiency
Currently residing in Latin America
Availability for a remote, 6-day/week role with substantial overlap with Pacific Time working hours

Benefits

Comp & perks

Earn up to $100 for each successful referral, subject to referral limits
Remote work arrangement