Customer Success Engineer, LatAm

Mercor

. Ensure a delightful end-to-end experience for users applying to listings, completing AI-led interviews, accepting offers, and getting paid .

Posted 11/1/2026full-timeRemoteJuniorMid-Level💰 $35,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in debugging AI and SaaS applications, ensuring user satisfaction through effective communication and problem resolution. Proficient in modern web application development and AI systems, with a strong focus on user experience and technical documentation.

Highest-signal resume keywords

Debugging AI And SaaS ApplicationsModern Web Application DevelopmentUser Experience OptimizationAI Systems FamiliarityTechnical Documentation Creation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ReactNodeFlaskNext.jsAI SystemsTelemetryDatabase QueriesPrompt RefinementChain-Of-Thought DebuggingModel Outputs Understanding

Soft Skills

Effective CommunicationEmpathyProblem-Solving

Tools & Technologies

OpenAIAnthropicLangChainAutoGPT

Industry Keywords

High-Growth Technology StartupUser Issues ResolutionSystem Defects InvestigationProduct Risks IdentificationDocumentation And Runbooks

Tech Stack

Tools & technologies

FlaskJavaScriptNext.jsNode.jsReact

About the role

Key responsibilities & impact

Ensure a delightful end-to-end experience for users applying to listings, completing AI-led interviews, accepting offers, and getting paid
Respond quickly and effectively to user issues and questions
Investigate talent-reported issues end-to-end by reproducing bugs, identifying root causes, and distinguishing UX friction, model edge cases, and system defects
Debug the AI and SaaS stack using telemetry, logs, network inspection, and database queries
Triage issues, escalating engineering problems and resolving others through configuration, prompt refinement, or user guidance
Surface systemic patterns and product risks to engineering and product leadership
Create documentation and runbooks to reduce repeat issues and improve resolution speed
Communicate with precision, professionalism, and empathy
Work directly with the engineering team

Requirements

What you’ll need

Currently residing in Latin America; applicants outside Latin America will not be considered
Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution OR prior experience at a high-growth technology startup
Experience building modern web applications such as React, Node, Flask, or Next.js OR 2–5 years of experience supporting customers on such web applications
Comfortable with AI systems, including LLMs, agents, or generative models
Experience exploring AI tool behavior, including fine-tuning, prompt chains, chain-of-thought debugging, or building agents
Ability to understand model outputs, failure modes, hallucinations, and feedback loops
Familiarity with modern AI APIs such as OpenAI and Anthropic, or agent frameworks such as LangChain and AutoGPT, is a plus
Native English-level writing proficiency
Availability for substantial overlap with Pacific Time (PT/PST) working hours
Ability to work 6 days per week

Benefits

Comp & perks

Referral rewards of up to $100 per successful referral
Remote work arrangement
Flexible schedule implied by 6-day/week remote role