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Mercor

Customer Success / Support Operations Evaluator

Mercor

. Review and assess AI-generated work products, including documents, spreadsheets, and slide decks .

Posted 9/17/2026contractRemote • United StatesMid-LevelSenior💰 $80 - $120 per hourWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in reviewing and assessing AI-generated work products, providing structured feedback, and applying domain-specific quality standards. Proficient in Microsoft Office and Google Workspace, with a strong focus on accuracy and presentation quality.

Highest-signal resume keywords
AI-Generated Work AssessmentCustomer Success OperationsMicrosoft Office ProficiencyGoogle Workspace ExpertiseAdvanced Degree

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
AI Quality EvaluationDocument ReviewSpreadsheet AssessmentSlide Deck EvaluationFeedback Provision
Soft Skills
Attention to DetailClear CommunicationIndependent Work
Tools & Technologies
Microsoft OfficeGoogle WorkspaceGoogle SlidesPowerPoint
Industry Keywords
Customer SupportQuality RubricsDomain ExpertiseProfessional Fluency in English

About the role

Key responsibilities & impact
  • Review and assess AI-generated work products, including documents, spreadsheets, and slide decks
  • Apply subject-matter expertise to grade outputs for accuracy, rigor, and domain quality
  • Evaluate AI-generated artifacts against domain-specific quality rubrics
  • Identify factual, aesthetic, and presentation errors
  • Provide clear, structured written feedback
  • Work on projects focused on training and enhancing AI systems

Requirements

What you’ll need
  • 5+ years of relevant professional experience in Customer success / support operations
  • Native or professional fluency in English
  • Highly proficient in Microsoft Office and Google Workspace, especially Google Slides / PowerPoint
  • Advanced degree (Master's or higher) from a reputable institution preferred
  • Must be able to work as an independent contractor
  • H1-B and STEM OPT candidates are not supported

Benefits

Comp & perks
  • Fully remote work
  • Flexible schedule / work completed on your own schedule
  • Weekly payments via Stripe or Wise
  • Competitive pay
  • Opportunity to collaborate with leading researchers
  • Opportunity to help shape next-generation AI systems
  • Referral program offering up to $480 per successful referral