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Mercor

Customer Support/Success Professional

Mercor

. Review, assess, and provide structured feedback on domain-specific documents .

Posted 9/15/2026contractRemote • United StatesJuniorMid-Level💰 $80 - $160 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and attention to detail in document analysis and review, ensuring quality and accuracy. Proficient in Excel, PowerPoint, and Word, with the ability to contribute domain expertise to enhance AI systems.

Highest-signal resume keywords
Document AnalysisAnalytical SkillsWritten CommunicationExcel ProficiencyCustomer Support Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Document ReviewData AnalysisStructured FeedbackQuality AssuranceAttention to Detail
Soft Skills
CollaborationCommunication
Tools & Technologies
ExcelPowerPointWord
Industry Keywords
Customer SuccessService DeliveryAI SystemsDomain Expertise

About the role

Key responsibilities & impact
  • Review, assess, and provide structured feedback on domain-specific documents
  • Ensure document quality, accuracy, and relevance
  • Contribute domain expertise to high-impact evaluation projects
  • Work on projects focused on training and enhancing AI systems
  • Collaborate with leading researchers

Requirements

What you’ll need
  • Bachelor’s degree (minimum)
  • At least 2+ years of professional experience in a relevant domain
  • Experience in customer support, service delivery, or customer success roles
  • Strong analytical and written communication skills
  • Strong proficiency in Excel, PowerPoint, and Word
  • Strong document analysis and review skills
  • Attention to detail and ability to follow structured guidelines
  • Based in the United States, Europe, UK, or Canada
  • Must be able to work as an independent contractor
  • H1-B and STEM OPT candidates are not supported

Benefits

Comp & perks
  • Fully remote role
  • Work on your own schedule
  • Weekly payments via Stripe or Wise based on services rendered
  • Projects may be extended, shortened, or concluded early depending on needs and performance
  • Competitive pay
  • Collaboration with leading researchers
  • Opportunity to help shape the next generation of AI systems
  • Referral payments of up to $640 per successful referral, with no limit on referrals (restrictions may apply)