Account Executive

Mercos

. Grow the customer portfolio while protecting MRR through Upsell, Cross-Sell, and retention strategies .

Posted 9/15/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer portfolios and driving business growth through upselling and retention strategies, with a strong focus on SaaS metrics and CRM utilization. Possesses advanced negotiation skills and the ability to analyze complex business scenarios to develop actionable plans.

Highest-signal resume keywords

Customer Portfolio ManagementSaaS Metrics KnowledgeAdvanced Negotiation SkillsCRM Tool ProficiencyB2B Inside Sales Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS MetricsChurn ManagementCustomer Retention StrategiesSales Funnel ManagementAnalytical Skills

Soft Skills

Excellent Communication SkillsTeam CollaborationCoaching AbilitySolution-Oriented MindsetAdaptability

Tools & Technologies

CRM ToolsERP SystemsSales Force Automation

Industry Keywords

Customer SuccessB2B SalesConsumer Goods ManufacturingChallenger Sales

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Grow the customer portfolio while protecting MRR through Upsell, Cross-Sell, and retention strategies
Monitor customer portfolio financial health metrics to drive expansion and retention
Schedule and conduct customer meetings, contributing to strategic plans and identifying improvement opportunities
Proactively contact the entire customer portfolio within a 90-day cycle
Identify complex requests and route them to the appropriate internal teams
Develop a deep understanding of customers’ businesses and future plans to create personalized strategies
Act as the customer’s voice with the Product, Development, Partners, and Finance teams
Attend trade shows and events representing Mercos in São Paulo and other regions of Brazil
Participate in MercosCast and host live sessions to increase engagement and generate opportunities
Develop action plans to reverse cancellation requests (Churn)
Keep the CRM rigorously up to date
Lead negotiations involving contracts, plan migrations, user packages, and annual adjustments
Contribute to the continuous improvement of team processes
Complete mandatory training and develop an Individual Development Plan (IDP) through 1:1s with leadership

Requirements

What you’ll need

Experience managing customer portfolios and generating new business within active accounts
Strong technical knowledge of SaaS metrics and indicators (MRR, Churn, LTV, CAC, etc.)
Advanced proficiency in negotiation, persuasion, and commercial conflict-management techniques
Analytical ability to interpret complex business scenarios and turn them into action plans
Ability to coach and guide customers on software features and usability
Experience managing sales funnels and opportunities
Familiarity with using and strategically maintaining CRM tools
Data- and results-oriented mindset
Solution-oriented approach with a focus on designing viable, realistic solutions
Excellent verbal, written, and presentation skills
Teamwork and collaboration mindset, including working in squads
Maturity and discipline to work productively from home
Open to receiving feedback and pursuing continuous improvement
Availability for frequent travel, approximately one week away per month
Knowledge of ERP or Sales Force Automation systems is a plus
Understanding of the commercial representatives, distributors, and consumer goods manufacturing sectors is a plus
Experience in Customer Success or B2B Inside Sales is a plus
Knowledge or application of Challenger Sales is a plus

Benefits

Comp & perks

Profit-Sharing and Results Program
Home-office allowance plus meal/food allowance on the Caju flexible benefits card
Budget to set up your home office
National health and dental insurance
Access to Moodar for online psychological support, extended to family members
Access to an educational platform with full scholarships for undergraduate and graduate degrees, professional courses, language courses, and MBAs
Wellhub (formerly Gympass), with access to partners offering physical activity and physical, emotional, and nutritional well-being services for you and your family
Extended parental leave: 6 months of maternity leave and 20 days of paternity leave
Birthday-month day off
Referral bonus for recommending new MPlayers
Livro Livre book benefit
Partnerships with educational and language institutions
Training sessions and workshops for professional development
Annual trips to Joinville, Santa Catarina, for in-person gatherings
Reduced work schedule of 40 hours per week
The company-issued laptop becomes yours after 48 months of use
Monthly in-person and remote happy hours
Annual flu vaccination, optional
Gifts and special treats on commemorative dates
Compensation review policies aligned with market benchmarks
Well-structured Individual Development Plan (IDP)
Feedback culture and 1:1 meetings with leadership
Remote work at a Remote First company