Registered Nurse – Transfer Center Specialist

Mercy Health

. Coordinate patient transfer logistics, patient acceptance, and bed placement using client-identified workflows .

Posted 11/5/2026full-timeRemote • Ohio • United StatesJunior💰 $32 - $52 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient transfer logistics, clinical decision-making, and compliance with healthcare regulations. Proficient in EHR data entry and communication among multidisciplinary teams to ensure optimal patient care and throughput.

Highest-signal resume keywords

Active Registered Nurse (RN) LicenseAcute Care ExperienceEHR Data Entry ProficiencyCritical ThinkingKnowledge of EMTALA and HIPAA

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Transfer LogisticsClinical Decision-MakingQuality Data CollectionPatient Case Information ReviewCompliance Monitoring

Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationTeam CollaborationProblem-Solving

Tools & Technologies

Microsoft Office ToolsTelephony SystemsEpic Electronic Health RecordGenesys Contact Center

Certifications & Qualifications

Active Multistate/Compact RN LicensureAssociate Degree of Nursing

Industry Keywords

EMTALAEthics and ComplianceQuality InitiativesHIPAA RegulationsHealthcare Contact Center

About the role

Key responsibilities & impact

Coordinate patient transfer logistics, patient acceptance, and bed placement using client-identified workflows
Identify appropriate level of care, accepting provider, consultation, and access from referral sources
Work with clinicians to communicate accurate clinical presentations, ensure timely access and appropriate bed assignments, and document patient information
Use critical thinking and clinical decision-making to develop appropriate destination plans of care
Liaise among patients, physicians, hospital staff, outside agencies, and client facilities
Monitor individual and team compliance and performance
Support process changes and regulatory and quality initiatives
Identify, trend, and report barriers to patient access and throughput
Report safety, compliance, and operational risks through the defined chain of command
Make recommendations based on clinical information, patient or physician preferences, and facility capability and capacity
Participate in process improvement, professional development, peer review, shared leadership, and peer development and evaluation
Assist with quality data collection
Perform other tasks and analysis as requested or directed
Work assigned shifts on a six-week rotation, including every other weekend, on-call coverage, and rotating holidays
Complete three weeks of orientation from 8:00 a.m. to 4:30 p.m. ET and align with a preceptor during the fourth week

Requirements

What you’ll need

Active Registered Nurse (RN) license required
Active multistate/compact registered nurse (RN) licensure required if applicable based on state of residence
Associate Degree of Nursing or diploma (ADN) required
1 year of acute care experience required
Must maintain active RN licensure within the states transfer center services are provided
Designated workspace with a locked door, per HIPAA regulations
Secondary work location meeting HIPAA regulations recommended for power outages
Minimum internet speed of 100 Mbps download and 20 Mbps upload at primary and secondary work locations
Proficiency in EHR data entry, telephony systems, and office systems
Knowledge of EMTALA, Ethics and Compliance, quality initiatives, and HIPAA
Microsoft Office Tools (Outlook, MS Teams, Excel, Word, etc.)
Ability to review and interpret patient transfer case information
Ability to escalate/inform regarding patient status changes
Ability to record tasks and conversations regarding patient transfer
Critical thinking
Excellent oral and written communication skills
BSN preferred
3+ years of acute care experience preferred
Healthcare contact center experience preferred
Epic electronic health record training preferred
Genesys contact center training preferred

Benefits

Comp & perks

Competitive pay
Incentives
Referral bonuses
403(b) with employer contributions (when eligible)
Medical, dental, vision, and prescription coverage
HSA/FSA options
Life insurance
Mental health resources and discounts
Paid time off
Parental and FMLA leave
Short- and long-term disability
Backup care for children and elders
Tuition assistance
Professional development and continuing education support
Remote work at home
Schedule options across days, evenings, and nights
On-call component and rotating holiday schedule