Registered Nurse – Transfer Center Specialist

Mercy Health

. Coordinate patient transfer logistics using client-defined workflows to support patient acceptance and bed placement .

Posted 9/30/2026full-timeRemote • Ohio • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient transfer logistics, clinical decision-making, and compliance with healthcare regulations. Proficient in EHR data entry and effective communication with multidisciplinary teams to ensure optimal patient care.

Highest-signal resume keywords

Active Registered Nurse (RN) LicensureEHR Data EntryAcute Care ExperienceCritical ThinkingHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Transfer LogisticsClinical Decision-MakingDocumentation AccuracyPatient Information ReviewQuality Data CollectionProcess ImprovementTelephony Systems ProficiencyMicrosoft Office SuiteEpic Electronic Health RecordGenesys Contact Center Experience

Soft Skills

Critical ThinkingActive ListeningAttention to DetailMultitaskingExcellent Communication Skills

Tools & Technologies

EHR SystemsTelephony SystemsMicrosoft OutlookMicrosoft TeamsMicrosoft ExcelMicrosoft Word

Certifications & Qualifications

Active Multistate/Compact RN LicensureAssociate Degree of Nursing (ADN)

Industry Keywords

EMTALAEthics and ComplianceQuality InitiativesHealthcare Contact CenterPatient AccessRegulatory Compliance

About the role

Key responsibilities & impact

Coordinate patient transfer logistics using client-defined workflows to support patient acceptance and bed placement
Identify appropriate level of care, accepting provider, consultation, and access from hospitals, clinics, extended care facilities, and physician offices
Ensure accurate clinical presentation, timely access, appropriate bed assignment, and accurate patient information documentation
Collaborate with clinicians, physicians, hospital staff, medical staff, leadership teams, and outside agencies
Use critical thinking and clinical decision-making to develop appropriate destination plans of care
Act as a liaison between patients, physicians, hospital staff, client facilities, and outside agencies
Monitor individual and team compliance and performance
Support process changes and regulatory and quality initiatives
Identify, trend, and report barriers to patient access and throughput
Report safety, compliance, and operational risks through the defined chain of command
Participate in process improvement, professional development, peer development, peer review, shared leadership, and quality data collection
Maintain active RN licensure within the states where transfer center services are provided
Perform other tasks and analysis as requested or directed
Work assigned shifts on a six-week rotation, including every-other-weekend, on-call, and rotating holiday requirements
Complete three weeks of orientation from 8:00 a.m. to 4:30 p.m. ET and align with a preceptor during the fourth week

Requirements

What you’ll need

Active Registered Nurse (RN) – Required
Active multistate/compact registered nurse (RN) licensure – Required if applicable based on state of residence
Associate Degree of Nursing or diploma (ADN) – Required
1 year of acute care experience – Required
Must have a designated workspace with a locked door, per HIPAA regulations
Secondary work location meeting HIPAA regulations is encouraged
Minimum internet speed of 100 Mbps download and 20 Mbps upload at primary and secondary work locations
Proficient in EHR data entry, telephony systems, and office systems
Knowledge of EMTALA, Ethics and Compliance, quality initiatives, and HIPAA
Microsoft Office tools, including Outlook, MS Teams, Excel, and Word
Ability to review and interpret patient transfer case information
Ability to escalate and inform regarding patient status changes
Ability to record tasks and conversations regarding patient transfer
Critical thinking, active listening, attention to detail, and multitasking
Excellent oral and written communication skills
Bachelor’s degree of nursing (BSN) – Preferred
3+ years of acute care experience – Preferred
Healthcare contact center experience – Preferred
Epic electronic health record experience – Preferred
Genesys contact center experience – Preferred

Benefits

Comp & perks

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Work-from-home arrangement
Flexible shift availability across days, evenings, and nights