Manager – Outpatient Pharmacy Operations

Mercyhealth Wisconsin and Illinois

. Lead a dynamic retail pharmacy operation focused on patient care, customer service, and operational excellence .

Posted 10/26/2026full-timeUnited StatesMid-LevelSenior💰 $137,774 - $220,439 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in retail pharmacy operations, focusing on patient care, customer service, and regulatory compliance. Proven ability to lead and develop pharmacy staff while managing financial performance and departmental planning.

Highest-signal resume keywords

Licensed Pharmacist in Wisconsin and IllinoisRetail Pharmacy ExperienceSupervisory ExperienceFinancial ManagementRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pharmacy Operations ManagementFinancial Data CompilationPolicy DevelopmentStaff Training and DevelopmentCustomer Service Excellence

Soft Skills

LeadershipCommunicationProblem-SolvingOrganizational SkillsInterpersonal Skills

Tools & Technologies

Pharmacy Management SoftwareAccounting Software

Certifications & Qualifications

Pharmacy License

Industry Keywords

Retail PharmacyPatient CareOperational ExcellenceStaff SupervisionBusiness Expansion

About the role

Key responsibilities & impact

Lead a dynamic retail pharmacy operation focused on patient care, customer service, and operational excellence
Organize retail pharmacy activities to ensure quality service
Interview, hire, orient, discipline, and counsel technical staff
Work with the Lead Pharmacist on annual evaluations of technicians and cashiers
Encourage ongoing education and track education for all staff
Compile daily financial data for monthly accounting reports and monitor financial performance
Manage departmental fiscal planning, purchasing, and budgeting
Implement new retail pharmacy startups and business expansion
Develop and implement policies and procedures with lead pharmacists to ensure regulatory compliance
Assure customer satisfaction and provide service recovery when necessary
Schedule department meetings and complete reports promptly
Coordinate with hospital pharmacy
Directly supervise Pharmacy technicians and indirectly supervise Pharmacists

Requirements

What you’ll need

Graduate of an accredited school of pharmacy
Minimum of 3 years of retail pharmacy experience as a practicing pharmacist
Licensed or eligible for licensure to practice pharmacy in the State of Wisconsin and the State of Illinois
Computer experience
Strong accuracy skills
Ability to stand and talk or hear regularly
Ability to walk; use hands to finger, handle, or feel and reach with hands and arms frequently
Ability to occasionally lift and/or move up to 25 pounds
Close vision, color vision, and ability to adjust focus
Supervisory experience including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, and resolving problems

Benefits

Comp & perks

Medical, Dental, Vision
Life & Disability Insurance
FSA/HSA Options
Generous, accruing paid time off
Paid Parental and caregiver leave
Career advancement and educational opportunities
Tuition and certification reimbursement
Certification Reimbursement
Well-being Programs
Employee Discounts
On-Demand Pay
Financial Education
Annual recognition/awards events
Partner appreciation days
Family entertainment/attractions discount
Community service/improvement opportunities