Patient Registrar – 2nd Shift

Mercyhealth Wisconsin and Illinois

. Provide exceptional customer service while accurately registering, admitting, and scheduling patients across emergency, urgent care, and hospital outpatient services .

Posted 10/16/2026full-timeJanesville • Wisconsin • United StatesJunior💰 $17 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while accurately managing patient registrations, admissions, and scheduling across various healthcare settings. Proficient in handling sensitive information, coordinating with financial counseling, and maintaining compliance with healthcare regulations.

Highest-signal resume keywords

Customer Service ExperienceMedical Terminology KnowledgeData Entry SkillsEPIC KnowledgeProblem Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationCo-Payment CollectionDocumentation ManagementData EntryCash Drawer ManagementTravel ScreeningPatient Placement CoordinationConflict ManagementTime Management

Soft Skills

Strong Communication SkillsDetail OrientedInterpersonal SkillsIndependent Decision-MakingTeam Collaboration

Tools & Technologies

Computer SystemsSecurity CamerasDoor Entry Systems

Industry Keywords

Healthcare RegulationsThird-Party PayorsEmergency ServicesUrgent CareOutpatient Services

About the role

Key responsibilities & impact

Provide exceptional customer service while accurately registering, admitting, and scheduling patients across emergency, urgent care, and hospital outpatient services
Verify patient identity, insurance, demographics, guarantors, billing information, and required documentation
Collect applicable co-payments, self-pay payments, and service prepayments
Arrive and check in ER, urgent care, surgical, direct admission, laboratory, and hospital outpatient patients
Prioritize registrations by severity and monitor waiting areas for changing patient conditions
Generate armbands, face sheets, labels, and complete required forms and signatures
Identify out-of-network and uninsured patients and coordinate with appropriate financial counseling staff
Assist with patient placement, transportation, valuables, interpreters, and admission information
Maintain accurate cash drawers, close and balance drawers, and manage registration work queues
Answer, return, and transfer telephone inquiries and make outbound calls as needed
Monitor security cameras and door entry systems
Resolve questions, concerns, service breakdowns, and registration errors
Complete travel screening questionnaires and track visitors according to hospital guidelines
Provide directions or escort patients and visitors
Train and shadow new team members and participate in quality improvement and educational activities
Communicate with leadership, nurses, physicians, partners, patients, and visitors
Follow healthcare regulations, organizational policies, and required education programs
Perform light cleaning of registration, lobby, and waiting room areas
Perform other duties as assigned

Requirements

What you’ll need

One to two years customer service experience required
Graduate of high school or equivalent preferred
Knowledge of third-party payors preferred
Medical terminology preferred
Knowledge of computer systems, including navigation, typing, and data entry
Detail oriented
Strong oral and written communication skills
Excellent problem solving, conflict management, time management and stress management skills in highly emotional and demanding situations
Ability to use good judgment and utilize independent decision-making skills
EPIC knowledge preferred but not required
Able to work independently and collaborate in a team environment
Interpersonal skills to interact with patients to obtain needed information and communicate with partners and providers
May be required to work alternate shifts, weekends, and overtime during peak periods

Benefits

Comp & perks

Medical, Dental, Vision
Life & Disability Insurance
FSA/HSA Options
Generous, accruing paid time off
Paid Parental and caregiver leave
Career advancement and educational opportunities
Tuition and certification reimbursement
Certification Reimbursement
Well-being Programs
Employee Discounts
On-Demand Pay
Financial Education
Annual recognition/awards events
Partner appreciation days
Family entertainment/attractions discount
Community service/improvement opportunities