Patient Registrar

Mercyhealth Wisconsin and Illinois

. Engage in positive interactions with patients, visitors, and customers .

Posted 10/16/2026part-timeJanesville • Wisconsin • United StatesJunior💰 $17 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient interaction and registration skills, with a focus on effective communication, problem-solving, and attention to detail in a healthcare environment. Proficient in managing patient information and coordinating care while adhering to healthcare regulations.

Highest-signal resume keywords

Customer Service ExperienceMedical Terminology KnowledgeEPIC KnowledgeData Entry SkillsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationData EntryInsurance VerificationProblem SolvingConflict ManagementTime ManagementDetail OrientedIndependent Decision-MakingEmergency Patient AssessmentScheduling

Soft Skills

Interpersonal SkillsTeam CollaborationStress ManagementOral CommunicationWritten Communication

Tools & Technologies

EPICComputer SystemsSecurity CamerasTelephone Systems

Industry Keywords

Healthcare RegulationsPatient CoordinationThird-Party PayorsAdmission DocumentationPatient Care

About the role

Key responsibilities & impact

Engage in positive interactions with patients, visitors, and customers
Participate in team building, continuous quality improvement, and educational activities
Provide shadowing and training to new partners
Arrive, admit, pre-register, and register emergency, urgent care, surgical, direct admit, laboratory, inpatient, and outpatient patients
Identify patients requiring immediate care and prioritize registration by severity
Schedule and check in hospital outpatient lab patients
Select patients using required identifiers and enter complaints, symptoms, demographic, guarantor, billing, and insurance information into EPIC
Generate patient armbands, face sheets, and labels
Obtain signatures and required admission and Medicare documentation
Verify insurance, identify payees, process out-of-network and uninsured patient procedures, and collect applicable payments
Assist with patient coordination, transportation vouchers, EMS/EMT agency arrivals, and admission information
Maintain and balance the cash drawer
Manage work queues to resolve registration errors
Assess interpreter needs and use interpreter services
Handle incoming and outgoing telephone calls
Monitor security cameras and door entry systems
Address questions, concerns, service breakdowns, and service recovery needs
Provide directions and escort patients and visitors
Complete travel screening questionnaires and track visitors as required
Communicate with leadership, nurses, physicians, partners, and coworkers
Follow healthcare regulations and perform light-duty cleaning of registration, lobby, and waiting areas
Complete required education and perform other assigned duties

Requirements

What you’ll need

One to two years customer service experience required
Knowledge of third-party payors preferred
Medical terminology preferred
Knowledge of computer systems, to include navigation, typing, and data entry
Detail oriented
Strong oral and written communication skills
Excellent problem solving, conflict management, time management and stress management skills in highly emotional and demanding situations
Ability to use good judgment and utilize independent decision-making skills
EPIC knowledge preferred but not required
Able to work independently, as well as collaborate in a team environment
Interpersonal skills to interact with patients to obtain needed information to communicate to partners and providers
May be required to work alternate shifts, weekends, and overtime during peak periods
Graduate of high school or equivalent preferred

Benefits

Comp & perks

Medical, Dental, Vision
Life & Disability Insurance
FSA/HSA Options
Generous, accruing paid time off
Paid Parental and caregiver leave
Career advancement and educational opportunities
Tuition and certification reimbursement
Certification Reimbursement
Well-being Programs
Employee Discounts
On-Demand Pay
Financial Education
Annual recognition/awards events
Partner appreciation days
Family entertainment/attractions discount
Community service/improvement opportunities