Patient Registrar

Mercyhealth Wisconsin and Illinois

. Provide friendly, professional customer service to patients, visitors, and customers .

Posted 10/13/2026full-timeJanesville • Wisconsin • United StatesJunior💰 $17 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration, insurance verification, and effective communication with patients and healthcare providers. Proficient in managing billing information and utilizing electronic medical records systems like EPIC.

Highest-signal resume keywords

Patient Registration ManagementInsurance VerificationEPIC KnowledgeCustomer Service ExperienceMedical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryInsurance CoordinationBilling Information ManagementPatient PlacementMedical Records Management

Soft Skills

Strong Communication SkillsProblem SolvingConflict ManagementTime ManagementInterpersonal Skills

Tools & Technologies

EPICComputer Systems

Industry Keywords

Healthcare RegulationsThird-Party PayorsPatient CareEmergency ServicesQuality Improvement

About the role

Key responsibilities & impact

Provide friendly, professional customer service to patients, visitors, and customers
Manage patient registration, admissions, insurance verification, and billing information
Arrive and check in ER, urgent care, hospital outpatient, laboratory, surgical, and direct-admit patients
Identify patients needing immediate care and prioritize registration by symptom severity
Select correct electronic medical records and enter complaints, symptoms, demographic, guarantor, and billing information in EPIC
Generate patient armbands, face sheets, and labels
Obtain signatures and documents for inpatient and outpatient registrations and Medicare forms
Verify insurance, identify out-of-network and uninsured patients, and coordinate with financial counselors
Identify primary and secondary payees and complete MSPQ for Medicare patients
Collect applicable copayments, self-pay payments, and prepayments
Assist with patient placement, transportation, EMS/EMT arrivals, and admission or preregistration functions
Secure and return patient valuables according to policy
Support patient care during EPIC downtime or disaster mode
Maintain, close, and balance the cash drawer
Manage work queues to resolve registration errors and facilitate timely billing
Assess interpreter needs and use interpreter services effectively
Handle incoming telephone inquiries and make outbound calls as needed
Monitor security cameras and door entry systems
Resolve questions, concerns, service breakdowns, and service recovery situations
Complete travel screening questionnaires and track visitors as required
Provide directions or escort patients and visitors
Communicate appropriately with leadership, nurses, physicians, and partners
Follow local, state, and federal healthcare regulations
Perform light-duty cleaning of registration, lobby, and waiting-room areas
Complete required educational courses and other assigned duties
Provide shadowing and training to new partners
Participate in team-building, continuous quality improvement, and educational activities

Requirements

What you’ll need

Graduate of high school or equivalent preferred
One to two years customer service experience required
Knowledge of third-party payors preferred
Medical terminology preferred
Knowledge of computer systems, including navigation, typing, and data entry
Detail oriented
Strong oral and written communication skills
Excellent problem solving, conflict management, time management, and stress management skills in highly emotional and demanding situations
Ability to use good judgment and utilize independent decision-making skills
EPIC knowledge preferred but not required
Able to work independently and collaborate in a team environment
Interpersonal skills to interact with patients to obtain needed information and communicate with partners and providers
May be required to work alternate shifts, weekends, and overtime during peak periods

Benefits

Comp & perks

Medical, Dental, Vision
Life & Disability Insurance
FSA/HSA Options
Generous, accruing paid time off
Paid Parental and caregiver leave
Career advancement and educational opportunities
Tuition and certification reimbursement
Certification Reimbursement
Well-being Programs
Employee Discounts
On-Demand Pay
Financial Education
Annual recognition/awards events
Partner appreciation days
Family entertainment/attractions discount
Community service/improvement opportunities