Patient Registrar – Part-Time

Mercyhealth Wisconsin and Illinois

. Provide exceptional customer service while accurately registering, admitting, and scheduling patients across emergency, urgent care, and hospital outpatient services .

Posted 10/16/2026part-timeJanesville • Wisconsin • United StatesJunior💰 $17 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration, scheduling, and customer service within healthcare settings, while ensuring compliance with regulations and maintaining patient privacy. Proficient in managing financial transactions and utilizing healthcare systems to support operational efficiency.

Highest-signal resume keywords

Customer Service ExperiencePatient RegistrationEPIC KnowledgeMedical TerminologyData Entry Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient RegistrationData EntryInsurance VerificationMedical TerminologyCash HandlingSchedulingCompleting Medicare FormsConflict ManagementProblem SolvingTime Management

Soft Skills

Strong Communication SkillsDetail OrientedInterpersonal SkillsIndependent Decision-MakingTeam Collaboration

Tools & Technologies

EPIC SystemComputer SystemsSecurity CamerasTelephone Systems

Industry Keywords

Healthcare RegulationsPatient PrivacyThird-Party PayorsEmergency ServicesOutpatient Services

About the role

Key responsibilities & impact

Provide exceptional customer service while accurately registering, admitting, and scheduling patients across emergency, urgent care, and hospital outpatient services
Verify patient identity, insurance, demographics, guarantors, billing information, and required signatures
Prioritize emergency registrations by severity and monitor waiting areas for changing patient conditions
Admit surgical and direct-admit patients and coordinate patients into appropriate units
Schedule and check in hospital outpatient laboratory patients
Generate patient armbands, face sheets, and labels
Collect applicable copays, self-pay payments, and service prepayments
Complete Medicare forms, MSPQ requirements, pre-admission, and pre-registration functions
Assist uninsured patients and coordinate with patient financial counselors
Maintain and balance the cash drawer
Manage work queues to resolve registration errors and support timely bill processing
Answer, return, and transfer telephone inquiries and make outbound calls as needed
Monitor security cameras and door entry systems
Provide directions, assistance, transportation support, and interpreter services as appropriate
Train and shadow new team members
Support EPIC downtime and disaster-mode operations
Follow healthcare regulations, organizational policies, and patient privacy requirements
Perform light cleaning of registration, lobby, and waiting-room areas
Communicate with leadership, nursing, physicians, partners, patients, and visitors
Perform other duties as assigned

Requirements

What you’ll need

One to two years customer service experience required
Knowledge of third-party payors preferred
Medical terminology preferred
Knowledge of computer systems, including navigation, typing, and data entry
Detail oriented
Strong oral and written communication skills
Excellent problem solving, conflict management, time management and stress management skills in highly emotional and demanding situations
Ability to use good judgment and utilize independent decision-making skills
EPIC knowledge preferred but not required
Able to work independently, as well as collaborate in a team environment
Interpersonal skills to interact with patients to obtain needed information and communicate to partners and providers
May be required to work alternate shifts, weekends, and overtime during peak periods

Benefits

Comp & perks

Medical, Dental, Vision
Life & Disability Insurance
FSA/HSA Options
Generous, accruing paid time off
Paid Parental and caregiver leave
Career advancement and educational opportunities
Tuition and certification reimbursement
Certification Reimbursement
Well-being Programs
Employee Discounts
On-Demand Pay
Financial Education
Annual recognition/awards events
Partner appreciation days
Family entertainment/attractions discount
Community service/improvement opportunities