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Telecom Operator
Mercyhealth Wisconsin and Illinois. Serve as a primary point of contact for customers and staff by answering calls, providing facility information, and coordinating communications.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in customer service and operational support, with expertise in managing paging systems and mobile communication tools. Capable of maintaining accurate information and responding effectively to routine situations.
Highest-signal resume keywords
Customer Service ExperiencePaging Systems OperationSpok Mobile ProficiencyLanguage Line AssistanceAdministrative Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational SupportCommunication CoordinationMessage RelayInvoice ProcessingDatabase Maintenance
Soft Skills
Decision MakingAdaptabilityInterpersonal Communication
Tools & Technologies
IRM Paging SystemSpok MobileLanguage Line Phones
Industry Keywords
Emergency CodesCustomer InteractionFacility Information
About the role
Key responsibilities & impact- Serve as a primary point of contact for customers and staff by answering calls, providing facility information, and coordinating communications.
- Greet customers, provide facility and location information, and answer and transfer incoming calls.
- Monitor gas alarms, blood bank temperature, LifeLine alarms, refrigerator and freezer alarms, door and elevator alarms, security cameras, and emergency codes.
- Announce and page emergency codes accurately and promptly.
- Assist partners with Language Line use and clean Language Line phones after each use.
- Replace patient phones and staff pagers as needed.
- Page or call assigned on-call Mercyhealth employees and answering service physicians.
- Receive, enter, and relay messages, on-call coverage changes, and page blocks.
- Maintain on-call information, information lists, databases, subscriber and responder information, and department schedules.
- Assist with invoice processing, payments, reports, ordering, programming, and troubleshooting pagers and Spok Mobile.
- Set up new users with IRM and Spok Mobile paging systems.
- Provide administrative and technical support for departmental operations.
Requirements
What you’ll need- Graduate of high school or equivalent.
- One year of customer service experience required.
- One year of experience as an operator of similar equipment required.
- Proven level of proficiency and performance of operational and customer service.
- Ability to make minor decisions to adapt and appropriately respond to routine situations.
- Ability to operate and support paging systems, mobile communication tools, Language Line phones, IRM, and Spok Mobile paging systems.
Benefits
Comp & perks- Medical, Dental, Vision
- Life & Disability Insurance
- FSA/HSA Options
- Generous, accruing paid time off
- Paid Parental and caregiver leave
- Career advancement and educational opportunities
- Tuition and certification reimbursement
- Certification Reimbursement
- Well-being Programs
- Employee Discounts
- On-Demand Pay
- Financial Education
- Annual recognition/awards events
- Partner appreciation days
- Family entertainment/attractions discount
- Community service/improvement opportunities