Director of Operations

Merit America

. Serve as the connective tissue of Meritus College, ensuring priorities, information, and decisions move effectively across functional areas .

Posted 10/6/2026full-timeRemote • United StatesLead💰 $148,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong program management, stakeholder management, and executive communication skills while fostering an inclusive workplace culture. Proven ability to build systems and processes in complex, multi-stakeholder environments, driving alignment and accountability across teams.

Highest-signal resume keywords

10+ Years Of Relevant ExperienceStrong Executive Communication SkillsExceptional Stakeholder Management SkillsSystems Thinking And Proactive Problem-Solving AbilityExperience Building In A 0→1 Environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementBuilding Systems And ProcessesCreating And Rolling Out StructureSynthesis Of Complex InformationChange Management

Soft Skills

Strong Attention To DetailHigh Capacity And ResourcefulnessJudgment And Executive PresenceCommitment To Continuous LearningPassion For Fostering An Inclusive Workplace Culture

Tools & Technologies

AI And Emerging Technologies

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Chief Of StaffOperationsConsultingProgram ManagementNonprofit

About the role

Key responsibilities & impact

Serve as the connective tissue of Meritus College, ensuring priorities, information, and decisions move effectively across functional areas
Ensure teams have the clarity and infrastructure they need
Proactively identify and unblock issues and escalate issues as needed
Serve as a trusted first line of feedback and thought partnership across the organization
Build systems, operating rhythms, and infrastructure as the College grows
Drive alignment and accountability across Functional Leads through status meetings, 1:1 connects, and follow-ups
Introduce and standardize practices, tools, and approaches that strengthen execution and communications
Maintain visibility across College workstreams, connecting priorities, dependencies, decisions, and information
Identify and resolve blockers and escalate issues to leadership when needed
Build a supportive culture among Functional Leads
Own and improve operating rhythms, meetings, workflows, and ways of working
Design and implement solutions for gaps in systems, processes, communication, or ownership
Bring structure and momentum to ambiguous work and emerging priorities
Own College-wide forums, including All Hands meetings, and develop materials and sharebacks
Shape communications for Merit America staff and leadership
Support change management and build practices and rituals that strengthen communication, collaboration, accountability, recognition, and culture
Serve as a trusted thought partner and first line of review
Surface patterns, risks, opportunities, and organizational needs to leadership
Develop first drafts of narratives, presentations, and materials for College leadership
Partner with leadership on complex or ambiguous challenges

Requirements

What you’ll need

Committed to Merit America’s mission to pave pathways to family-sustaining careers, break the poverty cycle, and create upward mobility for low-wage workers
Demonstrated history of embodying our values
Shared sense of responsibility and ownership for collective work and positive community impact
Committed to continuous learning and growth in advancing inclusive excellence and closing gaps across lines of difference
Passionate about fostering an inclusive workplace culture
10+ years of relevant experience, ideally including Chief of Staff, operations, consulting, program management, or similar roles in complex, multi-stakeholder organizations
Bachelor's degree required
Experience building in a 0→1 environment, including a startup, agency, nonprofit, or fast-scaling organization
Track record of creating and rolling out structure, systems, and processes
Highly organized with strong program management instincts and attention to detail and follow-through
Exceptional stakeholder management skills
Systems thinking and proactive problem-solving ability
Strong executive communication skills, including synthesizing complex information into narratives, presentations, recommendations, and decisions
High capacity and resourcefulness, with comfort moving between strategic thinking and hands-on execution
Comfort with AI and emerging technologies and judgment about their appropriate use
Sound judgment and executive presence
Candidates must reside within the 50 states or District of Columbia
Full authorization to work in the 50 U.S. states and the District of Columbia
Merit America does not offer employment visa sponsorship

Benefits

Comp & perks

Medical, Dental and Vision insurance (100% Paid Employee Only Coverage)
Flexible Spending Account and Health Savings Account
Dependent care Flexible Spending Account
Health Reimbursement Account fully funded by Merit
Education & personal development reimbursement
Catalog of courses for professional learning and development
Short and long-term disability
Flexible PTO (after a 90-day introductory period)
Paid Parental Leave and Adoption benefits (after 1 year of employment)
11 federally recognized holidays
2 week holiday office closure in December/January
401(k) retirement plan with automatic Merit contribution
Wellness Benefits/Wellness Resources
Discount perks at work program
Phone/technology stipend
Home office setup stipend
Affinity groups and community building via virtual, in-person, and/or regional meetups