FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills and a strong understanding of company policies, ensuring a safe and enjoyable gaming environment. Capable of maintaining high standards of venue cleanliness and product knowledge while effectively managing customer interactions.
Highest-signal resume keywords
Excellent Communication SkillsCustomer Service ExperienceAttention To DetailRetail Or Hospitality ExperienceUnderstanding Of Safeguarding Policies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
People SkillsProblem SolvingFlexibilityTeamworkInitiative
Industry Keywords
Gaming ExperienceHousekeeping StandardsPromotions ManagementCustomer SatisfactionChallenge 25
About the role
Key responsibilities & impact- Welcome customers and provide first-class service
- Create the atmosphere needed to deliver a great gaming experience
- Maintain venue housekeeping to the highest possible standard, including cleaning gaming equipment, floors, walls and other surfaces
- Offer service rounds and refreshments in line with brand guidelines
- Monitor customer actions and behaviour, identifying suspicious or disruptive behaviour
- Assist with administration to 100% accuracy
- Help ensure promotions run smoothly and successfully
- Deliver customer service in line with company standards and achieve customer satisfaction
- Own and resolve problems, escalating where appropriate under the complaints policy
- Interact with customers throughout shifts and log interactions according to policy
- Maintain personal presentation and comply with the brand dress code
- Maintain and impart product knowledge to support the customer journey
- Discourage harassment, victimisation and discrimination
Requirements
What you’ll need- Excellent communication and people skills
- Passion for providing first-class service
- Flexible and able to work on a rota basis that includes weekends and Bank Holidays
- Able to work on own initiative and as part of a team
- Experience working in a retail, hospitality or gambling environment
- Experience delivering excellent customer service
- Willingness to learn and develop
- Flexible and dedicated
- Attention to detail
- Must gain a good understanding of company policies and procedures around safeguarding and challenge 25
Benefits
Comp & perks- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
- Industry and compliance training will be given