Slots Team Member, Part Time

MERKUR Casino UK

. Ensure venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces .

Posted 11/5/2026part-timeWaltham Cross • United KingdomMid-LevelSenior💰 £13 - £15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional customer service skills and a strong commitment to maintaining high standards of venue cleanliness and presentation. Possesses the ability to monitor customer behavior and resolve issues effectively while adhering to company policies.

Highest-signal resume keywords

Excellent Communication SkillsCustomer Service ExcellenceAttention To DetailProblem ResolutionProduct Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

People SkillsFlexibilityInitiativeTeam CollaborationWillingness To Learn

Industry Keywords

Retail ExperienceHospitality ExperienceGambling EnvironmentBrand GuidelinesSafeguarding Policies

About the role

Key responsibilities & impact

Ensure venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces
Ensure service rounds and refreshments are offered in line with brand guidelines
Monitor customer actions and behaviour, noting suspicious or disruptive behaviour
Assist with administration as required to 100% accuracy
Help ensure promotions run smoothly and are successful
Deliver customer service in line with company standards and customer satisfaction goals
Own and resolve problems, escalating where appropriate according to the complaints policy
Interact with customers throughout the shift and intervene as appropriate, logging interactions according to policies
Maintain high standards of personal presentation and adhere to the brand dress code
Achieve, maintain and impart product knowledge to support the customer journey and enjoyment
Understand and follow company safeguarding policies and procedures, including challenging 25
Actively discourage harassment, victimisation and discrimination

Requirements

What you’ll need

Excellent communication and people skills
Passion for providing first-class service
Flexible and able to work on a rota basis that includes weekends and Bank Holidays
Able to work on own initiative, as well as part of a team
Experience working in a retail, hospitality or gambling environment
Experience delivering excellent customer service
Willingness to learn and develop
Flexible and dedicated
Attention to detail

Benefits

Comp & perks

28 days holiday (including Bank Holidays)
Quarterly Bonus Scheme
Excellent Career Progression Opportunities
Contributory Pension Scheme
Life Assurance
Discounts with high street retailers and restaurants through our benefits portal
Employee assistance programme
Industry and compliance training will be given