Slots Team Member, Part Time

MERKUR Casino UK

. Ensure venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces .

Posted 11/5/2026part-timeIlford • United KingdomMid-LevelSenior💰 £13 - £15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and attention to detail while maintaining high standards of venue cleanliness and personal presentation. Capable of effectively monitoring customer behavior and adhering to company policies to ensure a safe and enjoyable environment.

Highest-signal resume keywords

Customer Service ExcellenceAttention To DetailCommunication SkillsRetail Or Hospitality ExperienceUnderstanding Of Company Policies

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent CommunicationPeople SkillsFlexibilityTeamworkProblem Resolution

Industry Keywords

Gaming Equipment CleaningCustomer InteractionPromotions ManagementSafeguarding PoliciesChallenge 25

About the role

Key responsibilities & impact

Ensure venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces
Ensure service rounds and refreshments are offered in line with brand guidelines
Monitor customer actions and behaviour, noting suspicious or disruptive behaviour
Assist with administration as required to 100% accuracy
Help ensure promotions run smoothly and successfully
Deliver customer service in line with company standards and achieve customer satisfaction
Own and resolve problems, escalating where appropriate according to the complaints policy
Interact with customers throughout shifts and intervene as appropriate, logging interactions according to policies
Maintain high standards of personal presentation and follow the brand dress code
Achieve, maintain and impart product knowledge to support the customer journey and enjoyment
Actively discourage harassment, victimisation or discrimination against employees, management or customers

Requirements

What you’ll need

Excellent communication and people skills
Passion for providing first-class service
Flexible and able to work on a rota basis that includes weekends and Bank Holidays
Able to work on own initiative and as part of a team
Experience working in a retail, hospitality or gambling environment
Experience delivering excellent customer service
Willingness to learn and develop
Flexible and dedicated
Attention to detail
Must gain a good understanding of company policies and procedures around safeguarding and challenge 25

Benefits

Comp & perks

28 days holiday (including Bank Holidays)
Quarterly Bonus Scheme
Excellent Career Progression Opportunities
Contributory Pension Scheme
Life Assurance
Discounts with high street retailers and restaurants through our benefits portal
Employee assistance programme
Industry and compliance training will be given