Supervisor – Nights

MERKUR Casino UK

. Ensure the smooth running of the branch and supervise venue staff .

Posted 11/12/2026full-timeBelfast • United KingdomJunior💰 £15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and staff supervision capabilities while adhering to company policies and maintaining high housekeeping standards. Proficient in cash handling and Microsoft computer systems, with a commitment to safeguarding policies and operational excellence.

Highest-signal resume keywords

Staff Supervision ExperienceCash Handling ExperienceCustomer Service SkillsMicrosoft Office ProficiencyKnowledge of Safeguarding Policies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Staff SupervisionCash HandlingHousekeeping StandardsEquipment MaintenancePaperwork CompletionFlexibility in ShiftsAbility to Lift MachinesUnderstanding of Challenge 25Monitoring Customer BehaviorReporting Machine Faults

Soft Skills

Excellent CommunicationTeam CollaborationCustomer HospitalityProblem-SolvingAdaptability

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft Excel

Certifications & Qualifications

GCSE or Equivalent Grade D or Above

Industry Keywords

Gaming EquipmentVenue ManagementCustomer Service StandardsHarassment PreventionDiscrimination Awareness

About the role

Key responsibilities & impact

Ensure the smooth running of the branch and supervise venue staff
Work closely with the Venue Manager
Assist the Venue Manager with weekly collections while following company procedures
Maintain high housekeeping standards, including cleaning gaming equipment, floors, walls and other surfaces
Deliver high standards of customer service and hospitality
Maintain personal presentation and adhere to the brand dress code
Ensure company policies and procedures are followed
Perform key holder duties and responsibilities
Monitor customer actions and behaviour, identifying suspicious or disruptive behaviour
Follow procedures for the proper use and care of equipment and materials
Understand and follow safeguarding policies and challenge 25
Report machine faults and errors immediately
Complete all paperwork correctly
Cover other Oasis branches when required
Discourage harassment, victimisation and discrimination in the venue

Requirements

What you’ll need

Minimum of 1 years’ staff supervision experience
Minimum of 1 years’ cash handling experience
Excellent customer service skills
Proficient with Microsoft computer systems such as outlook, word, excel
Ability to move and lift machines
GCSE or equivalent grade D or above
Previous industry experience or knowledge is desirable
Ability to be flexible and work a variety of shifts, including weekends and bank holidays
Weekend and public holiday cover required
Some flexibility required in working 32 hours per week

Benefits

Comp & perks

28 days holiday (including Bank Holidays)
Contributory Pension Scheme
Excellent Career Progression Opportunities
Training and Development