Support Specialist, KAS

Mesalvo GmbH

. Serve as the first point of contact for customers and support healthcare facilities in using the Meona software solution .

Posted 9/24/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support within healthcare environments, with a strong understanding of clinical workflows and healthcare software. Proficient in both German and English, capable of providing empathetic assistance and maintaining up-to-date knowledge resources.

Highest-signal resume keywords

Customer Support ExperienceHealthcare Software KnowledgeClinical Workflow UnderstandingFluent German and EnglishEmpathetic Communication

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Empathetic SupportStructured ApproachClear Communication

Tools & Technologies

Meona Software

Industry Keywords

Hospital EnvironmentMedical Technical AssistantRegistered NurseIT SupportContinuous Improvement

About the role

Key responsibilities & impact

Serve as the first point of contact for customers and support healthcare facilities in using the Meona software solution
Receive and analyze customer inquiries and work with the team to find solutions
Test software to ensure quality and user-friendliness
Keep FAQs and the knowledge base up to date and easy to understand
Support the continuous improvement of support processes

Requirements

What you’ll need

Experience in a hospital environment, e.g., as a medical technical assistant (MTA), registered nurse, or in a comparable role
Good understanding of clinical workflows and healthcare software
Enjoy supporting colleagues and customers in a clear, empathetic manner
Structured approach and an interest in technical topics
Fluent written and spoken German and English
Experience in customer support or IT support is an advantage

Benefits

Comp & perks

Flexible working hours: In agreement with your team, you can decide when to start your day.
Remote work: Work remotely, from a home office, or abroad for up to 20 days per year—you decide where you feel most comfortable.
Employee benefits: From a company bike program to gym memberships, we make sure you have plenty of opportunities to stay active.
Health promotion: Look forward to a range of initiatives that support your well-being—because people are at the heart of what we do.
Events: To make sure there is plenty of fun, we regularly organize company runs, team events, and Christmas parties.
Onboarding: Thorough training from a friendly, open team that is available to support you throughout your onboarding process.
Diversity and inclusion in the workplace