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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR Service Delivery (HRSD) and Workplace Service Delivery (WSD) with a strong focus on business analysis, requirement documentation, and user support. Proven ability to facilitate stakeholder collaboration, manage product backlogs, and lead functional acceptance testing.
Highest-signal resume keywords
HR Service Delivery (HRSD)Workplace Service Delivery (WSD)Business Analysis SkillsFunctional Specifications WritingUser Acceptance Testing (UAT)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Requirement GatheringDocumentation of Functional SpecificationsRelease ManagementUser SupportBacklog ManagementRoadmap DefinitionAnalytical MindsetProactive RecommendationsStakeholder AlignmentServiceNow Business Analyst Experience
Soft Skills
Excellent Communication SkillsStrong Listening SkillsOrganizational SkillsAutonomySense of Responsibility
Tools & Technologies
ServiceNow Platform
Industry Keywords
User Experience OptimizationOperational EfficiencyFunctional Solutions DesignTesting and Validation PhasesProduction Releases
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Gather, analyze, and challenge user and business requirements
- Organize and facilitate functional workshops with stakeholders
- Document requirements in the form of functional specifications and user stories
- Identify the impacts, dependencies, and risks associated with requested changes
- Design functional solutions around the HRSD and WSD modules
- Collaborate with technical teams to validate design decisions
- Monitor development activities and ensure alignment with stated requirements
- Support testing and validation phases
- Prepare and coordinate production releases
- Organize and lead User Acceptance Testing (UAT) campaigns
- Provide post-deployment functional support and support stabilization efforts
- Assist users in adopting new functionalities
- Contribute to the evolution of the ServiceNow platform and business processes
- Contribute to backlog management and roadmap definition
- Propose optimizations to improve the user experience and operational efficiency
Requirements
What you’ll need- Professional fluency in English is essential
- Strong knowledge of HR Service Delivery (HRSD)
- Strong knowledge of Workplace Service Delivery (WSD)
- Business analysis skills
- Experience gathering and documenting requirements
- Experience writing functional specifications
- Experience managing releases
- Experience leading functional acceptance testing
- Experience providing user support and guidance
- Experience managing product backlogs and roadmaps
- Excellent communication skills
- Strong listening and summarization skills
- Rigor and strong organizational skills
- Analytical mindset
- Proactive and able to make recommendations
- Ability to bring together and align diverse stakeholders
- Autonomy and a strong sense of responsibility
- At least 3–5 years of experience as a ServiceNow Business Analyst
- Proven experience with the HRSD and WSD modules
- Participation in several end-to-end ServiceNow projects
- Good understanding of HR and Workplace Services challenges