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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing backup solutions and data protection incidents while ensuring operational continuity. Proficient in technical support, ticket management, and documentation within a Microsoft environment.
Highest-signal resume keywords
Microsoft Environment ProficiencyServiceNow ExperienceWindows 10 and 11 KnowledgeMicrosoft 365 KnowledgeActive Directory Awareness
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Backup Solutions ManagementData Protection Incident ManagementData Restoration ProcessingIT SupportSystems Administration
Soft Skills
Customer Service OrientationInterpersonal SkillsTeamwork SkillsOrganizational SkillsAnalytical Problem-Solving
Tools & Technologies
ServiceNowITSM Tool
Certifications & Qualifications
Degree or Diploma in IT
Industry Keywords
Backup OperationsData SecurityTechnical DocumentationContinuous Improvement
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Ensure the operational continuity of backup solutions
- Participate in managing incidents related to data protection
- Monitor the successful completion of backups
- Analyze and resolve incidents related to backup operations
- Process data restoration requests
- Handle and track tickets using the ITSM tool
- Provide technical support to users and internal teams
- Escalate complex incidents to expert teams
- Contribute to the drafting and updating of technical documentation
- Contribute to the continuous improvement of procedures and services
Requirements
What you’ll need- Strong command of the Microsoft environment
- Experience with ServiceNow or a similar tool
- Knowledge of Windows 10 and Windows 11
- Knowledge of Microsoft 365 (Office 365)
- Knowledge of Active Directory
- Awareness of backup and data security issues
- Fluent English required, both written and spoken
- Strong customer service and user satisfaction orientation
- Excellent interpersonal and teamwork skills
- Thoroughness and strong organizational skills
- Analytical and problem-solving abilities
- Adaptability to diverse technical environments
- Degree or diploma in IT (2–5 years of higher education)
- Initial successful experience in IT support, IT operations, or systems administration