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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong functional knowledge of Salesforce, including Sales Cloud and Service Cloud, with expertise in no-code configuration, user acceptance testing, and effective communication between business and IT teams. Proven ability to gather requirements, write specifications, and monitor user adoption while ensuring rigorous testing and documentation.
Highest-signal resume keywords
Salesforce ConfigurationUser Acceptance TestingCRM Processes KnowledgeBusiness Analyst ExperienceFluent Professional English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SalesforceNo-Code ConfigurationUser StoriesFunctional TestingReportsDashboardsRequirements GatheringBusiness RulesAutomated FlowsOpportunity Management
Soft Skills
Strong Listening SkillsService-Oriented ApproachEffective CommunicationRigorous Approach to TestingSummarization Skills
Tools & Technologies
Salesforce Sales CloudSalesforce Service Cloud
Certifications & Qualifications
Salesforce Administrator CertificationBusiness Analyst Certification
Industry Keywords
CRMUser AdoptionFunctional SpecificationsContinuous ImprovementsSecret Défense Security Clearance
Tech Stack
Tools & technologiesCloudFlux
About the role
Key responsibilities & impact- Gather requirements from the sales, marketing, and customer service teams
- Translate business needs into functional specifications and user stories
- Configure Salesforce (objects, fields, business rules, and automated flows) in collaboration with the technical teams
- Lead user acceptance testing
- Train users
- Monitor user adoption of the platform
- Recommend continuous improvements
- Participate in discussions with the recruitment manager, the technical interview, and the client meeting
Requirements
What you’ll need- Strong functional knowledge of Salesforce (Sales Cloud, Service Cloud)
- No-code configuration: objects, automated flows, reports, and dashboards
- Experience writing specifications and user stories, and conducting functional testing
- Knowledge of CRM processes (sales cycle, opportunity management, and customer service)
- Strong listening skills and a service-oriented approach when working with business teams
- Ability to effectively bridge the gap between business teams and IT
- Rigorous approach to testing and documentation
- Strong summarization skills for reporting
- Master’s degree (business school, engineering school, or master’s degree in information systems)
- At least 3 years of experience as a Business Analyst on a CRM project, ideally involving Salesforce
- Fluent professional English is required
- Secret Défense security clearance or eligibility to obtain it (mandatory requirement)
- Salesforce Administrator or Business Analyst certification is a plus