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METALINE

Senior Incident and Problem Management Consultant

METALINE

. Identify potential major incidents with the support of technical teams .

Posted 11/5/2026contractParis • FranceSenior💰 €46,000 - €56,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates advanced proficiency in Infrastructure and Networking, ITIL, and reporting tools such as ServiceNow and Power BI. Capable of leading incident, problem, and change management initiatives while ensuring effective communication and collaboration across IT and business teams.

Highest-signal resume keywords
Advanced Proficiency In Infrastructure And NetworkingAdvanced Proficiency In ITILAdvanced Excel SkillsFluent FrenchTechnical Production Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Incident ManagementProblem ManagementChange ManagementReporting ToolsServiceNowPower BIJiraBMCCrisis CoordinationContinuous Improvement
Soft Skills
Excellent Communication SkillsStrong Attention To DetailLeadershipCollaboration

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Identify potential major incidents with the support of technical teams
  • Coordinate resolution teams and task forces
  • Prepare incident reports and lessons-learned reviews
  • Centralize communications across all departments
  • Manage a portfolio of problems
  • Lead committees and follow-up meetings
  • Participate in change assessment and facilitate CAB meetings
  • Contribute to continuous improvement following incidents
  • Propose technical or organizational optimizations
  • Provide regular activity reporting
  • Lead dedicated forums and committees

Requirements

What you’ll need
  • Infrastructure and networking: advanced proficiency
  • ITIL: advanced proficiency
  • Advanced proficiency with reporting tools and ServiceNow
  • Advanced Excel skills required
  • Power BI and ServiceNow / Jira / BMC strongly preferred
  • Technical production experience preferred
  • Fluent French required
  • Excellent communication skills and strong attention to detail
  • Ability to lead committees, coordinate crisis teams, and collaborate with various IT and business teams
  • Senior profile with 4 to 10 years of experience in a similar incident, problem, and change management role