Customer Success Technician

Meteor Education

. Unbox, assemble, install, and calibrate CTE/STEM equipment such as robotics, mechatronics, pneumatics, PLCs, and pumps .

Posted 10/24/2026full-timeRemote • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, calibrating, and troubleshooting CTE/STEM equipment, ensuring compliance with safety standards and effective communication with instructors and staff. Possesses strong technical aptitude and customer-facing skills to support educational environments.

Highest-signal resume keywords

Technical Certifications in AutomationRobotics Installation and CalibrationCustomer-Facing SkillsTechnical Aptitude with Mechanical and Electrical SystemsField Service Experience in Education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

RoboticsMechatronicsPLCsTroubleshootingInstallationCalibrationWiring Diagrams InterpretationTechnical Manuals UnderstandingSafety ComplianceDocumentation Maintenance

Soft Skills

Excellent Communication SkillsOutgoing PersonalityRapport BuildingProfessional Presence

Tools & Technologies

CTE EquipmentSTEM EquipmentPower/Network ConnectionsSafety Tools

Certifications & Qualifications

NC3 Level 1/2AmatrolFANUCUniversal RobotsSiemens/Allen-Bradley PLC

Industry Keywords

Field ServiceTechnical SupportLab InstallationEducationTrainingManufacturing

About the role

Key responsibilities & impact

Unbox, assemble, install, and calibrate CTE/STEM equipment such as robotics, mechatronics, pneumatics, PLCs, and pumps
Conduct functionality checks and troubleshoot issues to ensure equipment is fully operational
Maintain accurate documentation of installation, testing, and validation
Ensure compliance with safety standards, manufacturer guidelines, and school/district requirements
Orient instructors and staff on equipment functions, safe operation, and instructional alignment
Prepare classrooms and labs, including layouts, power/network connections, and safety checks
Ensure required tools, consumables, and materials are ready for use
Deliver professional customer-facing service as Meteor’s front-line representative
Provide ongoing troubleshooting and first-line support, escalating complex issues when needed
Communicate system upgrade potential, accessory options, and service opportunities
Gather customer feedback for internal product and service improvements
Ensure installations result in ready-to-learn classrooms

Requirements

What you’ll need

High school diploma or equivalent
Technical certifications in automation, robotics, mechatronics, PLCs, or related fields (e.g., NC3 Level 1/2, Amatrol, FANUC, Universal Robots, Siemens/Allen-Bradley PLC)
Strong customer-facing skills — outgoing, personable, and able to build rapport quickly
Excellent communication skills — able to explain equipment operation, answer instructor questions, and discuss future upgrade or service options
Strong technical aptitude with mechanical, electrical, and computer-based systems
Ability to interpret wiring diagrams, technical manuals, and installation guides
Knowledge of safety and compliance standards in lab/classroom environments
Valid driver’s license with willingness to travel extensively (regional/national)
Professional presence in educational and training environments
1–3 years of field service, technical support, or lab installation experience in education, training, or manufacturing

Benefits

Comp & perks

Medical, dental, and vision insurance
Telemedicine, mental health, and wellness resources
Health Savings and Flexible Spending Account options
A 401(k) retirement plan with pre-tax and Roth contribution options and an employer match
Employer-paid and voluntary life, disability, and supplemental insurance options
Paid time off and company-paid holidays
Paid volunteer time
Parental and family caregiver leave
Benefits navigation and retirement-planning resources
Annual merit pay review