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Associate Relations Partner
Methodist Le Bonheur Healthcare. Consult on associate relations matters for associates and leaders across the MLH system .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in associate relations, conflict resolution, and HR policy application, with a strong focus on compliance with HR laws and regulations. Capable of conducting investigations, managing performance issues, and fostering a positive work environment through effective communication and problem-solving.
Highest-signal resume keywords
Bachelor's Degree In Human Resources1–3 Years Of Human Resources ExperienceSenior Professional Human Resources CertificationKnowledge Of HR Laws And RegulationsConflict Resolution Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ManagementGrievance ProceduresInvestigative TechniquesCase DocumentationPolicy InterpretationLeave And Disability AccommodationsEmployment Law KnowledgeHR Best PracticesAnalytical Problem SolvingDecision-Making
Soft Skills
Interpersonal SkillsVerbal CommunicationWritten CommunicationLeadership AbilitiesListening Skills
Tools & Technologies
Case Management System
Certifications & Qualifications
Senior Professional Human Resources CertificationCertified Professional CertificationSenior Certified Professional CertificationProfessional Human Resources CertificationCertified In Healthcare Human Resources Certification
Industry Keywords
Associate RelationsWorkplace ConflictsFMLAFLSATitle VIIADAOWBPAUSERRAEmployment-Related LitigationHR Policies
About the role
Key responsibilities & impact- Consult on associate relations matters for associates and leaders across the MLH system
- Foster a healthy work environment by resolving workplace conflicts and ensuring fair, consistent policy application
- Advise on performance management, accountability, corrective action, performance improvement plans, grievance procedures, and associate relations matters
- Interpret policies and counsel associates on responsibilities and rights
- Identify, manage, and support equitable resolution of job-related complaints and concerns
- Conduct thorough, objective investigations and recommend legally compliant courses of action
- Document decisions and maintain accurate case documentation in the case management system
- Engage in the interactive process for leave, disability, and Workers Compensation accommodation requests
- Resolve associate complaints, workplace conflicts, and other associate relations matters
- Apply associate relations concepts, policies, and procedures to promote a positive associate experience
- Develop, maintain, and deliver communications to managers and associates
- Recommend strategies addressing current and future associate relations needs
- Prepare documentation for unemployment claims, conflict resolution claims, federal and state agency claims, and employment-related litigation
- Facilitate training on HR policies and compliance matters
- Measure, assess, and improve associate relations service effectiveness and efficiency
- Assist with internal audits and recommend resolutions
- Recommend policy and practice changes in response to regulatory and environmental changes and HR advancements
- Partner with HRBPs to understand business direction based on MLH policies and procedures
- Model behavior aligned with MLH Mission, Vision, and Values
Requirements
What you’ll need- Bachelor's Degree in Human Resources required
- 1–3 years of Human Resources experience required
- In lieu of a Bachelor's degree, a high school diploma or equivalent with six (6) years of Human Resources experience is accepted
- Preferred Senior Professional Human Resources Certification from HR Certification Institute
- Preferred Certified Professional certification from the Society for Human Resource Management
- Preferred Senior Certified Professional certification from the Society for Human Resource Management
- Preferred Professional Human Resources Certification from HR Certification Institute
- Preferred Certified in Healthcare Human Resources certification from the American Society for Healthcare Human Resource Administration
- Excellent interpersonal, listening, verbal, and written communication skills
- Ability to use logic and analytical discipline to solve difficult problems and identify viable solutions
- Ability to influence others and exhibit leadership when addressing challenging issues
- Knowledge of governmental rules and regulations affecting the associate/employer relationship
- Demonstrated ability in conflict resolution
- Knowledge of Title VII, FMLA, FLSA, ADEA, ADA, OWBPA, and USERRA
- Broad knowledge of employee relations principles, practices, and procedures
- Strong technical knowledge
- Knowledge of HR laws, regulations, and best practices
- Strong research, analysis, problem-solving, and decision-making skills
- Ability to maintain confidentiality
- Ability to prioritize, coordinate multiple tasks, organize work, and control workflow
- Ability to make decisions guided by policies, practices, procedures, and business plans
- Must have good balance and coordination
- Ability to perform light work, exerting up to 25 lbs. occasionally and/or up to 10 lbs. frequently
- Close visual acuity for preparing and analyzing data and figures, transcribing, viewing computer terminals, and extensive reading
Benefits
Comp & perks- Employer of choice and talent-rich organization where Associates can grow their career
- Mission-driven work caring for the community and patients
- Family, team, and Power of One culture
- Low cost of living in Memphis