Patient Referral Coordinator

Methodist Le Bonheur Healthcare

. Process referrals from referring medical providers and new patients to Behavioral Health .

Posted 9/18/2026full-timeRemote • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing patient referrals, scheduling, and prior authorizations within a healthcare setting, while maintaining strong communication and organizational skills. Capable of handling multiple tasks efficiently and fostering positive relationships with patients and medical staff.

Highest-signal resume keywords

Patient Referral ManagementPrior Authorization ProcessingAppointment SchedulingExcellent Communication SkillsHealthcare Office Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationData EntryInsurance VerificationMedical Chart PreparationBilling SubmissionWindows Applications ProficiencyExcel ProficiencyWord Proficiency

Soft Skills

Attention to DetailMultitasking AbilityIndependent JudgmentRelationship Building

Tools & Technologies

Office Equipment OperationFax MachineCopy Machine

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

HealthcareMedical OfficePatient CareReferral Coordination

About the role

Key responsibilities & impact

Process referrals from referring medical providers and new patients to Behavioral Health
Coordinate and assure the smooth flow of referral and scheduling processes
Complete prior authorizations as required
Handle referrals and follow-up appointments, gather necessary information, and schedule appointments
Obtain demographic, insurance, verification, and eligibility information for new patients
Register new patients in the system
Prepare and organize new patient charts
Schedule, cancel, and reschedule appointments according to physician and office guidelines
Notify clinic personnel about physician schedule changes
Enter authorization and referral correspondence into patient charts and the computer system
Serve as receptionist by providing general information and directing visitors
Answer office telephones, route incoming calls, and take or relay messages
Complete and submit hospital charges for billing
Prepare and submit data to third-party vendors
Perform other job functions as needed or requested
Model behavior consistent with MLH Mission, Vision, and Values

Requirements

What you’ll need

Required: High School Diploma or Equivalent
Required: 3–5 years of experience in a healthcare or medical office environment
Ability to foster and maintain good working relationships with internal and external customers
Ability to work well in a multitasking environment with close attention to detail
Ability to work effectively and productively without close supervision
Ability to exercise independent judgment in decision making
Excellent written and oral communication skills
Proficiency in Windows-based applications, particularly Excel and Word
Ability to operate standard office equipment, including fax and copy machines
Must have good balance and coordination
Ability to perform physical activities including climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion
Ability to exert up to 25 lbs. occasionally and/or up to 10 lbs. frequently
Close visual acuity for preparing and analyzing data and figures, transcribing, viewing computer terminals, and extensive reading

Benefits

Comp & perks

Employer of choice and talent-rich organization where Associates can grow their career
Power of One culture focused on family, team, service, and high standards of care